南京招聘

此岗位是为电信公司提供合同及订单的管理，此为新组建共享中心团队。如有兴趣，请发送简历至 hr@otconsultancy.com

Position: Contract Delivery Shared Service Associate

Location: Dalian

Purpose Of Role:

Contract delivery shared service delivers critical business functions for BT’s large and complex tier 4 & 5 contracts. A CDSS associate is required to carry out the processes which includes commercial functions like billing etc and operational functions like project managing service requests etc in a timely manner while achieving required quality parameters - exceeding or meeting the SLA targets. Be able to work independently on producing deliverables in each of CDSS towers meeting the CDSS RFT and personal targets. Be able to participate in CDSS trainings and work under the floor operations management team in the defined operations framework. Be able to work and flexible in working in rotating shift environment to support global time zones and customers.

Key Responsibilities:

§ Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for CDSS customers.

§ Follow through tasks and take ownership to ensure they are completed to the required standards.

§ Delivering excellent customer service without compromising business needs.

§ Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.

§ Ensure all requests are handled within required service standard

§ Establish and maintain effective working relationships with colleagues and customers alike.

§ Maintain regular and consistent attendance, punctuality and appearance.

§ Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.

§ Analyse and interpret financial statistics and other data and produce relevant reports.

§ Adhere to stated policies and procedures relating to quality management.

§ Think out of the box to deal with in-life process issues to meet customer SLA.

Business Impact:

· CDSS associate is the core of the operations working on producing CDSS deliverables on a day to day basis. Primary interaction point for the BTGS contract and business management community. Primary responsible for carrying out CDSS functions in a timely and accurate manner. Delay or poor quality on CDSS associates activities will have a direct impact on BTGS cash flow, margins and CSAT.

Qualifications:

§ Minimum of two years experience in either a UK Telecom, banking and/or finance role or international BPO experience

§ Experience of carrying out financial reconciliations- desirably in the areas of revenue and commercial data.

§ Highly Numerate, good understanding of Microsoft Excel.

§ Excellent written and spoken English.

§ Minimum graduate level education.

§ Competence in Windows based tools (Outlook/Word/Excel/Access)

§ A self starter and ability to manage their own work with minimal guidance

§ Commercial acumen or project delivery capability

Skills/Experience:

· Being able to work in a team.

· Being able to follow a standard operating model and governance.

· Being able to take ownership if tasks assigned and complete them on time, escalate early to the Operations management.

· Experience in working in a diverse and fast paced work environment.

Interested Candidate, please send your resume to hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.