南京招聘

Scope of Role:

Provide a consistent and high level of service when in contact with all customers, to be courteous, diplomatic, professional, helpful and sensitive to meet individual customer needs while complying with overall, service, operational & compliance policies of the bank.

Key Responsibilities/Challenges:

Business Performance

· Assist CSM/CSO to support cost optimization initiatives to achieve cost saving target and be actively involved in customer related activities.

Service

· Assist CSM/CSO to ensure the services to both internal and external customers are maintained at a consistently highest level and within mandated quality standards at all times.

· Manage the branch traffic and handle incoming calls and customer inquires in an appropriated way on daily basis

· Track statistics of sales targets and report to SBM/RBM in schedule.

· Maintain branch merchandise appearance to achieve high appraisement by marketing department and effectively coordinate relevant workplace, inventory, security and cleaners, for parties both internal and external.

· Perform as Branch VM ambassador to check all VM items before branch open, including personal check and premise check.

· Assist CSM/CSO to finish branch’s admin work and consistently promote and ensure the following key service KPI or initiatives meet banks’ requirement:

- Average Branch NPS

- Customer satisfaction score

- 8 minutes service pledge achieving rate

- Individual CASA opening TAT < 20 min

- Customer’s complaint ratio

· Assist line manager to achieve cross-sell targets and finish personal referral target.

Operation

· Learn, understand, enforce and strictly adhere to risk, compliance and mis-selling regulations, requirements, local regulatory requirement, policies and procedures in day-to-day responsibilities ensure all internal and external reports to be submitted on time.

· Assist CSM/CSO to ensure the rectification actions identified from all kinds of KCSA/QA/Spot Check being fully followed and completed at branch.

· Assist CSM/CSO to pass the internal and external auditing. No repeated/significant audit findings.

Self Development.

· Ensure 100% completion of all kinds of e-learning and mandatory trainings etc.

· Develop multi-skills to handle different types of customer’s enquiries.

.

Anti Money Laundering Prevention

· Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer, line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.

Selection Criteria:

• College degree or above with at least 1 year working experience in hospitality industry, 4 or 5 star hotel and airline company experience is preferred.

• Strong sense of services and responsibility and with customer oriented.

• Excellent interpersonal, communication and problem solving skills with general knowledge of the bank and its business.

• Good team player, optimistic, presentable and sociable.

• Good command of both spoken and written English and Mandarin.

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。