Inside Sales Engineer-内部销售-13318BR(职位编号：13318BR)
空气化工产品（中国）投资有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2014-07-14
- 工作地点：无锡
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：客户代表 售前/售后技术支持工程师
职位描述
POSITION SUMMARY
Purpose
Inside sales is one of sale team members in LB Area sales team. Insides sales manages about 200 small and medium sized accounts. In the mean time, field sales also has the responsibility to support customer visit and other needs out from. Area Sales Manager ensures the full cooperation between the inside sales and fields sales to achieve profitable business growth in each area.
Key elements of the role include implementation of account management of all existing customers in the area including customer satisfaction improvement, customer retention, contract renewal, profit improvement through PIP/ME, productivity improvement, leads/referrals from our existing accounts for MG and other MFOs
DIMENSIONS
Accounts Managed: 200 directly managed,
SG&A (direct labor + overheads): NA
Number of Direct Reports (approximate): NA
Overall Supervision (approximate): NA
Other Factors: NA
PRINCIPAL ACCOUNTABILITIES
1. Manage 200 small accounts.
2. Support leads generation-8 leads to signing/year
3. Customer satisfaction and retention. Regular phone call follow up with all accounts (twice/month) and get customers’ feedback. If needed, pay site visits with the support from field sales.
4. Contract management. Manage the database on all contracts, proactively manages the data on contract renewal date, ever green notice timeline, product surcharge, price escalation formula …to support Area manage to improve customer retention rate
5. Work with cross functional teams like customer engineering and GAD team to help customer resolve issues and provide value added service to customers to improve customer loyalty and enhance AP’s brand recognition in the market
6. Execute PIP and ME to pass through the cost inflation so as to improve margin
7. Through good communication, convince customer to support AP’s productivity efforts like opening 24 hours delivery window
8. With daily account management to build good customer relationship and get new signing from customer expansion projects
9. Get leads and referrals from existing accounts to help grow business for both LB and other product lines and MFOs
10. Support administration work of strategic accounts in the area
11. Monitor and manage DSO and improve collection of accounts managed
12. Provide weekly report to area sales manager on volume/price, productivity achievement of existing accounts and segment highlights feedbacked by customers.
MINIMUM REQUIREMENTS AND QUALIFICATIONS
1. Education
- College Degree or University education (Business or Technical discipline preferred)
2. Work Experience
- Minimum 4 years of experience in sales or customer service function in multinational companies
- Experience in industrial gases or chemicals would be a strong plus.
3. Skills
- Sales, commercial and negotiation skills
- Good coordination and interpersonal skills
- Strong communication skills including written and spoken English and Chinese
4. Qualities
- Strong commitment on the job and desire to win
- Good team player and can work both independently and as a team member always with constructive opinion
- Result focused – demonstrate ability to reach goals, accountability for results.
Purpose
Inside sales is one of sale team members in LB Area sales team. Insides sales manages about 200 small and medium sized accounts. In the mean time, field sales also has the responsibility to support customer visit and other needs out from. Area Sales Manager ensures the full cooperation between the inside sales and fields sales to achieve profitable business growth in each area.
Key elements of the role include implementation of account management of all existing customers in the area including customer satisfaction improvement, customer retention, contract renewal, profit improvement through PIP/ME, productivity improvement, leads/referrals from our existing accounts for MG and other MFOs
DIMENSIONS
Accounts Managed: 200 directly managed,
SG&A (direct labor + overheads): NA
Number of Direct Reports (approximate): NA
Overall Supervision (approximate): NA
Other Factors: NA
PRINCIPAL ACCOUNTABILITIES
1. Manage 200 small accounts.
2. Support leads generation-8 leads to signing/year
3. Customer satisfaction and retention. Regular phone call follow up with all accounts (twice/month) and get customers’ feedback. If needed, pay site visits with the support from field sales.
4. Contract management. Manage the database on all contracts, proactively manages the data on contract renewal date, ever green notice timeline, product surcharge, price escalation formula …to support Area manage to improve customer retention rate
5. Work with cross functional teams like customer engineering and GAD team to help customer resolve issues and provide value added service to customers to improve customer loyalty and enhance AP’s brand recognition in the market
6. Execute PIP and ME to pass through the cost inflation so as to improve margin
7. Through good communication, convince customer to support AP’s productivity efforts like opening 24 hours delivery window
8. With daily account management to build good customer relationship and get new signing from customer expansion projects
9. Get leads and referrals from existing accounts to help grow business for both LB and other product lines and MFOs
10. Support administration work of strategic accounts in the area
11. Monitor and manage DSO and improve collection of accounts managed
12. Provide weekly report to area sales manager on volume/price, productivity achievement of existing accounts and segment highlights feedbacked by customers.
MINIMUM REQUIREMENTS AND QUALIFICATIONS
1. Education
- College Degree or University education (Business or Technical discipline preferred)
2. Work Experience
- Minimum 4 years of experience in sales or customer service function in multinational companies
- Experience in industrial gases or chemicals would be a strong plus.
3. Skills
- Sales, commercial and negotiation skills
- Good coordination and interpersonal skills
- Strong communication skills including written and spoken English and Chinese
4. Qualities
- Strong commitment on the job and desire to win
- Good team player and can work both independently and as a team member always with constructive opinion
- Result focused – demonstrate ability to reach goals, accountability for results.
公司介绍
空气产品公司（Air Products, 纽约证券交易所代码：APD）是一家世界领先的工业气体公司，拥有近80年的历史。公司专注于服务能源、环境和新兴市场，为包括炼油、化工、金属、电子、加工制造和食品饮料等众多产业的客户提供生产所必需的工业气体、相关设备和应用专业技术。空气产品公司也是一家全球领先的液化天然气工艺技术和设备供应商。公司同时还开发、设计、建造、拥有并运营着一些全球***型的工业气体项目，包括气化项目。这些气化项目以可持续的方式将丰富的自然资源转换成合成气，用于生产高附加值电力、燃料和化工品。
2019财年，公司在50个国家和地区的运营销售额达89亿美元，当前市值超过650亿美元，使其成为美国市值***的化工企业。其全球来自不同背景的1万7千多名充满热情、富有才华和忠诚敬业的员工在空气产品公司更高使命的引领下，致力于创造创新的解决方案，助力环境改善，增强可持续发展，并解决客户、社区及全球所面临的挑战。欲获得更多信息，请登陆公司中文网站：****************** 或扫描关注“空气产品公司”中国区官方微信。
Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.
The Company had fiscal 2019 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion, making it the largest American chemical company by market capitalization. More than 17,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. For more information, visit ***************.
2019财年，公司在50个国家和地区的运营销售额达89亿美元，当前市值超过650亿美元，使其成为美国市值***的化工企业。其全球来自不同背景的1万7千多名充满热情、富有才华和忠诚敬业的员工在空气产品公司更高使命的引领下，致力于创造创新的解决方案，助力环境改善，增强可持续发展，并解决客户、社区及全球所面临的挑战。欲获得更多信息，请登陆公司中文网站：****************** 或扫描关注“空气产品公司”中国区官方微信。
Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.
The Company had fiscal 2019 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion, making it the largest American chemical company by market capitalization. More than 17,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. For more information, visit ***************.
联系方式
- 公司地址：天津市西青经济开发区民和道15号