南京招聘

Facilities Administrator

ROLE AND RESPONSIBILITIES
OVERALL ROLE
To provide professional and efficient on﹕ite administrative services to Client and support their business needs. As the front line representative of the Client, one should possess a mature and professional personality. He/She should be proficient in people skills and the ability to strictly adhere to guidelines and procedures to achieve the service goals established by FM.

MAJOR RESPONSIBILITIES
Including but not limited to:
？ Client/Stakeholder Management
– Provide superior customer service to meet on﹕ite client’s expectations
– Build and develop effective client / stakeholder relationships across multiple levels of the organization
– On﹕ite key point of contact for Facilities in the client’s premises
– Ensure prompt operation of the switchboard and that all phone queries are answered within 3 rings and directed to the correct person.
– Maintain and update phone directory and phone systems.
– Ensure that reception areas, including desk and seating areas are tidy and presentable
– Meet and greet clients promptly and contact staff member via phone to advise of guest’s arrival
– Maintain brochures and literature are kept up to date and are the most current edition
– Liaise closely with the on﹕ite team advising them of guests of arrival into meeting rooms and what their requirements are, if any
– Book meeting rooms as requested and ensure that all conference rooms are cleared promptly and kept in a pristine condition
– Ensure room set﹗ps are in place for training, conference calls, town hall meetings, etc.
– Ensure rooms are stocked with appropriate supplies, as required
– Liaise with facilities to ensure that after﹉ours airヽonditioning and lighting requirements are in place for after﹉ours functions
– Ensure that Audio￢isual services are in place and the necessary preparations have been made and are in working order and provide assistance as required to ensure a smooth running meeting.
– Process car parking booking requests
– Issue access cards, including entering into the system and handling any relevant paperwork
– Collect and/or receive courier deliveries, receipting in register and contacting relevant staff
– Fulfill any ad﹉oc requests promptly and efficiently to support the facilities team or Client business
– Ensure any faults or defects are noted and reported to facilities team to ensure an outstanding client experience is maintained
– Assist clients and staff with faxing and photocopying as requested
– Perform duties common to all administrative duties as may be assigned.
？ Procurement & Vendor Management
– Ensure that all stationary order and supplies are maintained as required
– Assist the facilities team in the management and induction of all contractors on site to ensure they perform to the required standards
– Assist in the procurement of vendors and services as required
？ Finance Management
– Ensure all invoices, as relate to the operation of reception and mailroom are appropriately processed and tracked
– Assist in financial processes for facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner
– Ensure prompt and accurate management of purchase orders in JDE, as required
？ Health & Safety Management
– Conduct regular audits to ensure safety procedures on site are in place and working to established policies and standard operating procedures for the management of the client’s working environment
– Assist in carrying out safety procedures when needed
？ Site Operations Management
– Assist in the implementation of Industry Best Practice operations
– Seek ways to constantly reduce cost and improve operational standards without negatively impacting the quality of customer service or the quality of the work environment
– Maintain premises in neat and good working condition at all times
– Maintain duplicate office keys in good order, as required
– Maintain clean desk policy
？ Risk Management
– Assist in the implementation and management of property risk management program
– Support the implementation and monitoring of disaster recovery and business continuity plans
– Follow established escalation procedures and incident reporting procedures
– Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
– Ensure compliance with audit programs
– Ensure proper documentation and adherence to the established change management controls
？ Achieve Key Performance Indicators and Service Level Agreement target

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience：
？ Prior experience in reception and switchboard required
？ Prior experience in facilities, property management, hospitality or related field preferred
？ Must present a professional and friendly corporate image to clients
？ Ability to interact well within a team
？ Ability to learn new systems quickly
？ Ability to confidently interact with all levels of the organization from CEO to cleaning contractors
？ Self﹎otivated
？ Minimum twelve (12) months experience in a corporate environment

Critical Competencies for Success：
？ Client Focus & Relationship Management
– Able to interact with the general client staff, visitors and vendors with ease
– Ability to manage conflict and conflicting priorities
– Demonstrates ability to work with vendors to deliver efficient services
– Demonstrates pro゛ctiveness & professionalism
？ Quest for Excellence
– Has an eye for detail to ensure the best delivery of services
– Selfヾriven and goal﹐riented, able to focus on meeting all performance targets
？ Organizational Skills
– Proven ability to manage multiple and complex operational matters on a daily basis
– Demonstrate ability to prioritize and manage the completion of tasks in an efficient, accurate and timely manner

Other Personal Characteristics：
？ Demonstrated superior client relationship skills – has a customer﹐riented attitude; also demonstrates a proactive and professional approach to customer service
？ Problem﹕olving skills – capacity to deal with ambiguity and solve complex problems effectively
？ Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
？ Self﹎otivated, confident and energetic
？ Flexible – able to adapt to rapidly changing situations
？ Goal﹐riented – able to focus on meeting all performance targets
？ Proven ability to initiate and follow through with improvement initiatives
？ Able to work independently and be a team player
？ Ability to effectively deal with stressful situations
？ Exhibits honesty & trustworthiness
？ Open to new ideas

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。