南京招聘

Job Title: Service Delivery Lead


Job Summary:

The Client Service Delivery Lead (CSDL) is responsible for handling sourcing and procurement programs on behalf of the customers through execution and coordination of a variety of delivery teams across Company’s existing services. CSDL develops and manages senior client relationships and manages / executes procurement programs as defined in Statement of Work. CSDL must appropriately manage customer projects to exceed customer expectations and will require a combination of hands-on contract management and shared service coordination.

Key Responsibilities:

CSDL ensures attainment of contractual goals and exceeds client expectations. This includes defining overall sourcing strategy by category and/or project, based on customer expectations, market analysis and category expertise as well as oversee the execution of delivery when applicable. Responsible for managing multiple work streams typically including sourcing program, procurement operations program and change management.

Stakeholder Management
? Establish communication plan with stakeholders in each category supported, including Program Sponsors (Includes Department Leadership, Managers and Individual Contributors)
? Act as Procurement Expert to guide discussions with stakeholders on program goals, plans and projects
? Liaise with multiple departments (Category, Procurement, Legal, Operations) to ensure communication paths remain open

Category Management
? Establish, maintain and manage relationship between customer and supplier
? Implement and support enforcement of buying and contracting processes
? Define and manage contractual and supplier relationships
? Effectively raise issues/concerns proactively and present options for resolution
? Leverage Category Knowledge team to monitor category trends and conduct market research as needed to be incorporated into Sourcing Strategy and Category Plans.

Sourcing
? Analyze spend
? Build and manage baseline data (spend, requisition/pay order(PO) process, supplier/user behavior and procurement practices) using external expertise as needed
? Develop sourcing strategy for customer approval
? Define sourcing and contracting process for customer approval
? Develop supplier evaluation and selection criteria as part of agreed procurement strategy
? Coordinate and respond to sales support requests as necessary
? Identify and evaluate incumbent and potential suppliers by applying established evaluation and selection criteria
? Manage all negotiation and contract development processes

Execution
? Review operational results and identify opportunities for process changes and additional spend savings
? Refine current sourcing strategy and recommend suggestions for improvement
? Define sourcing (buying) and contracting process, recommend to and obtain approval from the Company’s customer
? Formulate procurement and category-specific policies and lead implementation
? Partner with the Global Category Directors to develop and execute category strategy

Contracting
? Accountable for contract management process on behalf of the customers for all commodities as required by the scope of work.
? Responsible for negotiating contracts and execute within parameters set forth in customers’ Service Oriented Architecture (SOA).
? Drive savings on behalf of our customers by conducting opportunity assessments/ risk analysis/ Return on Investment (ROI) analysis by utilizing Company’s category experience
? Develop spend and savings forecasts for categories under management.
? Understand customers’ procurement policies and work towards improving compliance of end users.
? Manage and develop supply base of assigned commodities with detailed knowledge of supplier capabilities.
? Direct a variety of sourcing objectives including manual negotiations, traditional Request for Proposal (RFP) and various online sourcing opportunities (including competitive bids and complex downward auctions).

Commercial Capability
? Develops strategic relationships with client senior management
? Develops advisory relationship yielding sales and revenue across accounts
? Supports new sales efforts as subject matter expert
? Proactively developing business pipelines.

Requirements
? Demonstrated experience in leading procurement or sourcing engagements; able to become a trusted advisor for customers in Sourcing and Procurement
? Proven experience being the point person to solve customer and project problems
? Experience identifying and assisting with selling additional sales opportunities with clients
? Experience leading a complex series of work-streams including team leadership with proven ability to meet deliverables
? Experience building relationships with key executives and decision makers for potential sales opportunities
? Providing excellent project delivery that results in future work streams, high customer satisfaction and profitable metrics
? Understands and is comfortable with a matrix organization
? Able to work and leverage a shared services environment

职位要求：

Must
至少8年以上工作经验，精通BPO流程运营和采购项目管理；
优秀的团队管理经验；
英语精通；
Others skills：
很强的采购项目管理和客户咨询技能；
采购战略管理和分析技能；



Please send your CV to hr@otconsultancy.com

Or call Grace @ 3963 3850 ext. 8005 for more details.

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.