Customer Service Specialist 客服专员
友好市场策划咨询（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 酒店/旅游
职位信息
- 发布日期：2013-11-05
- 工作地点：上海-徐汇区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：普通话精通
英语良好 - 职位类别：客服专员/助理(非技术) 投诉专员
职位描述
薪资范围：2500-4000
***本职位只限客户服务部门，与销售及市场无关***
***请尽可能提交中/英两份简历***
Company Background:
HMC is the leading operator of hotel membership programs, working with nearly 1,000 four and 5-star hotels and resorts around the world. An American company with head office in California, HMC has been operating in China since 1995. The company is establishing a customer service centre based at its Asia-Pacific regional corporate office in Shanghai. Different level positions with opportunities for promotion available to service-oriented individuals.
Responsibilities:
Answer membership hotline for 4 and 5-star hotels
Service member needs, provide hotel information and handle member queries
Contact and notify members of hotel promotions
Update membership database
Requirements:
College degree or above
Excellent communication skills in Mandarin and general level of English
Good telephone manners
Good, basic computer skills (MS Word, Excel, etc.)
Pleasant personality, genuine willingness to give help to members
Good thinking process and ability to work in a fast-pace environment
主要职责：
接听四星级及五星级酒店的会员热线
满足会员需求，提供酒店信息以及处理客户疑问
联系并告知会员关于酒店的服务产品宣传
维护更新客户信息库
能适应灵活排班及轮休制
职位要求：
大专及以上学历
良好的普通话表达能力，有一定的英文沟通能力
具有良好的电话接听礼仪
能掌握基本的办公软件（Word, Excel等）
有乐观的人格以及强烈的客户服务意识
较强的沟通能力和团队协作精神能在压力下工作
公司介绍
友好市场策划咨询（上海）有限公司（HMC Consulting (Shanghai) Co., Ltd）是世界领先的一家外资酒店管理服务的领先供应商，总部位于美国南加利福尼亚州。公司成立于1988年，集团业务已发展至全球逾千家五星级酒店，为合作伙伴提供本地和区域的忠诚会员制项目。合作伙伴包括：希尔顿、洲际、半岛、香格里拉等全球知名的酒店管理集团，HMC在全球拥有122家销售及支持办公室，在全球75个国家354个城市拥有2000多名员工，超过5000多个项目。网址：www.HMCLoyalty.com ,www.clubhotel.com。
HMC is the leading solution provider of first-rate loyalty membership programs for the hospitality and premium leisure related industries, headquartered in Newport Beach, California, with regional headquarters in Europe, Asia, Middle East and the Americas. HMC works with more than 1000 premier hotel and resort clients around the world to develop loyalty programs that generate long-term relationships with customers in local markets to produce incremental revenue. We are looking for the following positions to support our growing Asia Pacific operation.
HMC is the leading solution provider of first-rate loyalty membership programs for the hospitality and premium leisure related industries, headquartered in Newport Beach, California, with regional headquarters in Europe, Asia, Middle East and the Americas. HMC works with more than 1000 premier hotel and resort clients around the world to develop loyalty programs that generate long-term relationships with customers in local markets to produce incremental revenue. We are looking for the following positions to support our growing Asia Pacific operation.