Customer Service Specialist亚太区物流中心
阿特拉斯·科普柯（南京）建筑矿山设备有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2013-11-05
- 工作地点：南京-栖霞区
- 招聘人数：1
- 职位类别：其他
职位描述
Customer Service Specialist
Reporting to（Dept & Title）
Customer Service Manager
Job description / Mission
? Responsible for APDC outbound processes including customer order receiving, order confirmation, shipment and invoicing.
? Be familiar with Movex, Esales, ACIGN and AC Connector systems。.
? Supervise customer order interface and clear up blocked order such as wrong order type, price missing, not sales item, new item etc at the earliest.
? Fluent communication with customer center diary and get confirmation for credit control and diary delivery list.
? Release picking list based on material availability and confirmation with customer center.
? Close contact with warehouse diary and advise the priority of pack/delivery list and special packing requirements.
? Follow up expedited delivery date with planning and shipping to get improved delivery schedule and meeting customer requirements.
? Invoice and ship parts in time to achieve delivery performance target.
? Be familiar with Government VAT invoice process and deal with VAT issues with the finance and the customer.
? Support finance to check the statement with customer center and credit control with the customer.
? Shipment tracking with the forwarder and notify customer center.
? Hold shipment according to formal requirement from customer center.
? Deal with customer order cancellation, return and claim processes.
? Performance APDC Survey and implement action plan accordingly.
Knowledge / Educational requirements
? University degree ( or equivalent ).
? Excellent written and verbal communication skills both in Chinese and English.
? Familiar with computer skill (MS office software).
? Experienced with Movex system or other ERP system.
? Minimum 2-year experience in similar function.
?
Personality requirements
? Be creative and flexible and have strong communication and customer service skills.
? Should be able to easily start and carry projects to completion.
? Self-motivated, proactive, good team spirit, able to work under the pressure.
? Be able to work in a loosely structured environment with minimum supervision.
? Good document control with attention to detail.
? Be capable of root cause analysis and able to implement process improvements
Reporting to（Dept & Title）
Customer Service Manager
Job description / Mission
? Responsible for APDC outbound processes including customer order receiving, order confirmation, shipment and invoicing.
? Be familiar with Movex, Esales, ACIGN and AC Connector systems。.
? Supervise customer order interface and clear up blocked order such as wrong order type, price missing, not sales item, new item etc at the earliest.
? Fluent communication with customer center diary and get confirmation for credit control and diary delivery list.
? Release picking list based on material availability and confirmation with customer center.
? Close contact with warehouse diary and advise the priority of pack/delivery list and special packing requirements.
? Follow up expedited delivery date with planning and shipping to get improved delivery schedule and meeting customer requirements.
? Invoice and ship parts in time to achieve delivery performance target.
? Be familiar with Government VAT invoice process and deal with VAT issues with the finance and the customer.
? Support finance to check the statement with customer center and credit control with the customer.
? Shipment tracking with the forwarder and notify customer center.
? Hold shipment according to formal requirement from customer center.
? Deal with customer order cancellation, return and claim processes.
? Performance APDC Survey and implement action plan accordingly.
Knowledge / Educational requirements
? University degree ( or equivalent ).
? Excellent written and verbal communication skills both in Chinese and English.
? Familiar with computer skill (MS office software).
? Experienced with Movex system or other ERP system.
? Minimum 2-year experience in similar function.
?
Personality requirements
? Be creative and flexible and have strong communication and customer service skills.
? Should be able to easily start and carry projects to completion.
? Self-motivated, proactive, good team spirit, able to work under the pressure.
? Be able to work in a loosely structured environment with minimum supervision.
? Good document control with attention to detail.
? Be capable of root cause analysis and able to implement process improvements
公司介绍
阿特拉斯·科普柯是一家在压缩机、膨胀机与空气处理系统、建筑与采矿设备、动力工具和装配系统领域占据全球领先地位的工业集团。 通过创新的产品与服务，阿特拉斯·科普柯为实现可持续生产力提供各种解决方案。阿特拉斯·科普柯成立于 1873 年，总部位于瑞典的斯德哥尔摩，业务范围遍及全球 170 多个国家和地区。2010 年，阿特拉斯·科普柯拥有约 33000 名员工，营业额达到 700 亿瑞典克朗（73 亿欧元）。 要了解更多信息，请访问 www.atlascopco.com。
阿特拉斯·科普柯压缩机技术业务领域提供工业压缩机、气体和工艺压缩机、膨胀机、空气和气体处理设备以及空气管理系统，业务遍及全球，并提供专业租赁服务。 压缩机技术业务领域不断创新，为制造业、油气行业和加工业提供可持续生产力。 其主要产品研发和制造中心位于比利时、德国、美国、中国和印度。
阿特拉斯·科普柯工业技术业务领域通过全球化网络提供工业动力工具、装配系统、拧紧质量保障、软件和服务。 该业务领域不断创新，为汽车和航空航天、工业制造与维护以及汽车服务行业提供可持续生产力。 其主要产品研发和制造中心位于瑞典、法国和日本。
阿特拉斯·科普柯矿山与岩石开挖技术业务领域通过全球化网络提供钻孔和岩石开挖设备、各种相关消耗品和服务。 该业务领域不断创新，为露天和地下采矿、基础设施、土建工程、水井钻进和岩土工程应用提供可持续生产力。 其主要产品研发和制造中心位于瑞典、美国、加拿大、中国和印度。
阿特拉斯·科普柯建筑技术业务领域提供建筑和拆除工具、移动式压缩机、泵和发电机、照明灯车及压实和摊铺设备，业务遍及全球。 建筑技术业务领域不断创新，为基础设施、土木工程和道路建设项目提供可持续生产力。 其主要产品研发和制造中心位于比利时、德国、瑞典、中国和巴西。
阿特拉斯·科普柯（南京）建筑与矿山设备有限公司是从属于矿山与岩石开挖技术业务领域的产品公司, 专门为中国和海外市场装配风动和液压地下和露天凿岩设备和装载机的独资企业。公司位于南京新港经济技术开发区, 员工400余名。
阿特拉斯·科普柯压缩机技术业务领域提供工业压缩机、气体和工艺压缩机、膨胀机、空气和气体处理设备以及空气管理系统，业务遍及全球，并提供专业租赁服务。 压缩机技术业务领域不断创新，为制造业、油气行业和加工业提供可持续生产力。 其主要产品研发和制造中心位于比利时、德国、美国、中国和印度。
阿特拉斯·科普柯工业技术业务领域通过全球化网络提供工业动力工具、装配系统、拧紧质量保障、软件和服务。 该业务领域不断创新，为汽车和航空航天、工业制造与维护以及汽车服务行业提供可持续生产力。 其主要产品研发和制造中心位于瑞典、法国和日本。
阿特拉斯·科普柯矿山与岩石开挖技术业务领域通过全球化网络提供钻孔和岩石开挖设备、各种相关消耗品和服务。 该业务领域不断创新，为露天和地下采矿、基础设施、土建工程、水井钻进和岩土工程应用提供可持续生产力。 其主要产品研发和制造中心位于瑞典、美国、加拿大、中国和印度。
阿特拉斯·科普柯建筑技术业务领域提供建筑和拆除工具、移动式压缩机、泵和发电机、照明灯车及压实和摊铺设备，业务遍及全球。 建筑技术业务领域不断创新，为基础设施、土木工程和道路建设项目提供可持续生产力。 其主要产品研发和制造中心位于比利时、德国、瑞典、中国和巴西。
阿特拉斯·科普柯（南京）建筑与矿山设备有限公司是从属于矿山与岩石开挖技术业务领域的产品公司, 专门为中国和海外市场装配风动和液压地下和露天凿岩设备和装载机的独资企业。公司位于南京新港经济技术开发区, 员工400余名。