500强IT巨头 Project Assistant 项目助理/协调
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：上海
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 职位类别：项目执行/协调人员 项目主管
职位描述
工作描述：
- Business Area Overview:
- The project assistant is responsible for managing the regional configurations of the tools, understanding, documenting the call center core agent processes and the cost forecast and payment for APGC vendors.
- Roles and Responsibilities:
- Leverage existing Change Management process, understand user requirements and manage the regional tools configuration.
- Troubleshoot and analyze tools related issues and drive closure of issues with respective IT teams.
- Work with PM to define the new process or change the existing process and communicate it with stakeholders;
- Provide reporting to monitor the process change and documentation;
- Support Program Manager on related projects and daily operations: including - Monthly cost forecast and payment for APGC vendors.
- Draft vendor management process and analyze impacts by collecting internal stakeholders' feedback on vendor management
职位要求：
- Bachelor Degree, Computer Science, EE or Management is preferred.
- 1-3 years of experience working in a Contact Center environment.
- Self-starter with excellent verbal and written skills in both Mandarin and English.
- Skilled at data analysis and reporting.
- Proven history of performance excellence to include customer focus, problem solving , data analysis and collaboration
- Business Area Overview:
- The project assistant is responsible for managing the regional configurations of the tools, understanding, documenting the call center core agent processes and the cost forecast and payment for APGC vendors.
- Roles and Responsibilities:
- Leverage existing Change Management process, understand user requirements and manage the regional tools configuration.
- Troubleshoot and analyze tools related issues and drive closure of issues with respective IT teams.
- Work with PM to define the new process or change the existing process and communicate it with stakeholders;
- Provide reporting to monitor the process change and documentation;
- Support Program Manager on related projects and daily operations: including - Monthly cost forecast and payment for APGC vendors.
- Draft vendor management process and analyze impacts by collecting internal stakeholders' feedback on vendor management
职位要求：
- Bachelor Degree, Computer Science, EE or Management is preferred.
- 1-3 years of experience working in a Contact Center environment.
- Self-starter with excellent verbal and written skills in both Mandarin and English.
- Skilled at data analysis and reporting.
- Proven history of performance excellence to include customer focus, problem solving , data analysis and collaboration
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。