500强IT巨头 TS support 售后技术支持工程师
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 职位类别：技术支持/维护工程师 Helpdesk 技术支持
职位描述
工作描述：
- Ability to communicate complex information via verbal and written communication, with proper grammar and intercultural awareness
- Ability to work with complex procedures and program guidelines
- Ability to work with complex procedures, within defined support boundaries and program guidelines
- General understanding of Networking and familiarity with hosted security technologies
- Effective communications skills to audiences ranging from IT managers to CIO’s of small to medium businesses
- understanding of new software and technology with broad awareness of online services
- Basic troubleshooting skills
职位要求：
- Bachelor degree in Electronics, Computer Science, or related technical training or equivalent experience.
- Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
- Good English written and oral skills (CET 4 and higher level)
- Good grammar and spelling in written communications
- Ability to multitask among multiple customers and applications
- Ability to work with complex procedures and program guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Inbound customer service skillset in field of software technologies
- Familiar with application tools used at call centers
- Ability to communicate complex information via verbal and written communication, with proper grammar and intercultural awareness
- Ability to work with complex procedures and program guidelines
- Ability to work with complex procedures, within defined support boundaries and program guidelines
- General understanding of Networking and familiarity with hosted security technologies
- Effective communications skills to audiences ranging from IT managers to CIO’s of small to medium businesses
- understanding of new software and technology with broad awareness of online services
- Basic troubleshooting skills
职位要求：
- Bachelor degree in Electronics, Computer Science, or related technical training or equivalent experience.
- Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
- Good English written and oral skills (CET 4 and higher level)
- Good grammar and spelling in written communications
- Ability to multitask among multiple customers and applications
- Ability to work with complex procedures and program guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Inbound customer service skillset in field of software technologies
- Familiar with application tools used at call centers
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。