E-Business Supervisor-(奢侈品直营电子商务主管)
上海鼎才企业管理咨询有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 批发/零售
职位信息
- 发布日期：2015-02-01
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：10000-14999
- 职位类别：客户关系经理/主管 商务经理
职位描述
OVERVIEW | ||||
Company: |
| |||
Department: | Brand | Business unit: | E-Commerce | |
Job Title: | Internet Corporate Store (ICS) - CustomerService Supervisor | |||
Geography: | China | |||
Profile category: | ||||
Reporting Relationships | Reports To: E-Business Development Mgr. | Supervises: | ||
Role Purpose | Shopper comment screening. Respond to shoppers online requests / questions. | |||
ACCOUNTABILITIES | |||
Key | Key Activities (max 4 per accountability) | % Time on tasks | |
1. Screen shopper comment | § Comment screening and releasing. § Report to superior with uncertain messages | 40% | |
1. Handle basic shopper online requests immediately | § Pricing, § Product information § Basic features § Warranty issues / Service Center information § Marketing related issues | 35% | |
2. Handle complicated shopper online requests with the support from other SGC colleagues, suppliers and contractors | § Technical problem § IT issue § Logistic issues § Payment status | 25% | |
ROLE DIMENSIONS / METRICS (where applicable) | ||
Significant direct and indirect role dimensions/metrics financial (e.g. budgets/results) and non-financial (e.g. customers/staff) | ||
| Directly Influenced | Indirect Influenced |
Financial | Profit | |
Customer | Consumers | |
Process | Logistics, Finance, Customer Service | |
Staff | C.S., I.T, Logistics | |
MAIN CONTACTS / OPERATING NETWORK | ||||
Contact Group | Status (internal/ external) | Purpose | Shared / conflicting goals | How often |
Suppliers/contractor | External | Quality service | Better Service | Very frequent |
Consumers / shoppers | External | Solve consumer problems | Quicker and better service | Very Frequent |
IT, C.S., Logistic. SGC | Internal | Solve consumer problems | Quicker and better service | Frequent |
QUALIFICATIONS / REQUIREMENTS | |
Industry / domain | Customer Service |
Necessary Knowledge and Experience to be able to do the job | § 3 years working experience in customer service § Preferably with internet sales experience § |
Education and Certification Requirements | § Colleague degree § § |
Job Specific Technical Requirements | § Office software (word, excel) § Good knowledge of English § Good interpersonal skill |
联系方式：
邮政编码： 2000120
联 系 人： Dodd Feng
联系邮件： doddfeng@cn-hrlink.com
公司介绍
ChinaLink is aiming to provide actionable H.R. solutions for companies doing business in China. We strive for excellence, quality and total customer satisfaction to be your helping hand in the field of Human Resources Management. ChinaLink is your 1st choice of one-stop HR-related service shop.
联系方式：
邮政编码： 2000120
联 系 人： Dodd Feng
联系邮件： doddfeng@cn-hrlink.com
联系方式
- Email：doddfeng@cn-hrlink.com
- 公司地址：世纪大道1500号东方大厦1325室
- 邮政编码：200120
- 联系人：Dodd Feng