南京 [切换城市] 南京招聘南京客服及技术支持招聘南京客服总监(非技术)招聘

Call Center Operation Manager-呼叫中心运营经理

上海鼎才企业管理咨询有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)  批发/零售

职位信息

  • 发布日期:2013-09-04
  • 工作地点:上海
  • 招聘人数:1
  • 工作经验:八年以上
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位月薪:20000-29999
  • 职位类别:客服经理(非技术)  客服总监(非技术)

职位描述

Job ProfileSenior Manager资深经理

Responsibilities

1. Responsible for operation management for a number of projects;

2. Analyzing various needs of client on services, and to communicate and implementation in internal;

3. Responsible to prepare project preparatory and manage daily account servicing requirements to ensure providing effective service;

4. To ensure good customer relationship through consistent and stable quality service delivery;

5. Report regularly to the client about the daily operation, obtains feedback from client , to reach a long-term business interests;

6. Create more opportunities to increase the company's profit;

7. Responsible for clients’ budget forecast and resource planning;

8. Responsible for new project setup management and internal coordination.

Requirement

1. Bachelors degree or above;

2. Solid background and proven track records in leading a service operation is a must. 8 years of working experience in customer service, had bpo industry experience is preferred;

3. Excellent written and oral communication skills in English (CET-6 or above);

4. With good leadership quality and has effective management skills;

5. Excellent interpersonal communication skills;

6. Self starter and capable to cope with the multiplicity of tasks;

7. Be able to work independently and under pressure.

Company benefits

1. Wide range of staff trainings (Outward bound training, English course, Management Associate training, Psychological seminars, etc.)
2. Comprehensive staff caring mechanism (Annual body check, commercial insurance, annual outing)

3. Team building activities.

If working location is KunShan, please addition(Location: HuaQiao Town, KunShan)



联系方式:
邮政编码: 2000120
联 系 人: Dodd Feng
联系邮件: doddfeng@cn-hrlink.com

公司介绍

ChinaLink was established in 1997. The team consists of highly educated professionals with extensive expertise in Human Resource Management. ChinaLink has been recognized by Shanghai Municipal Government and designated as one of specialized agencies engaged in providing legal talents search, exchange and related personnel / Human Resources services. ChinaLink holds both License of Shanghai Talents Exchange Service issued by Shanghai Municipal Personnel Bureau, and Shanghai Municipal Human Resource Permit issued by Shanghai Municipal Labor & Social Security Bureau.
ChinaLink is aiming to provide actionable H.R. solutions for companies doing business in China. We strive for excellence, quality and total customer satisfaction to be your helping hand in the field of Human Resources Management. ChinaLink is your 1st choice of one-stop HR-related service shop.

联系方式:
邮政编码: 2000120
联 系 人: Dodd Feng
联系邮件: doddfeng@cn-hrlink.com


联系方式

  • Email:doddfeng@cn-hrlink.com
  • 公司地址:世纪大道1500号东方大厦1325室
  • 邮政编码:200120
  • 联系人:Dodd Feng