南京招聘

Role Profile

Department: Service Business

Unit: Retail Service

Job Title: Retail Service Manager

Geography: Shanghai China

Reports To: GM

Role Purpose：To take the lead of retail service management under the leadership of the GM by providing local retail industry market bench mark, knowledge and expertise, help brands in the planning and opening phase of retail and; provide advice on local retail operation processes to each brands and to the GM ( consulting function )

Key Accountabilities

？ Develop retail operation benchmark 20%

l Develop practical standard retail service process ( SOP ) based on local legal entities and government compliance requirements that could be utilized to Brands in principles

l Develop method of calculating number of staff needs for new stores

l Collaborate with Admin Department to identify appropriate vendors for equipment supplies to facilitate retail business set-up and operation

l Develop effective customer targeting /profiling and analysis tools( customer relationship management) to allow brands to better manage their stores and satisfy customers’ expectations

？ Consulting 20%

Retail Practice

Guidelines/Manuals

l Advise different Brand HQs & Brand Managers on local retail practice and culture by each segment( prestige/luxury, high,& basic range) to ensure consistent compliance to all Company Best practices such as training programs, operational issues, safety guidelines and all policies and procedures

l Help to implement existing and new manuals & guidelines for the Brands ‘local retail operation ( if needed and approved by the Brand HQs/Brand Managers) and facilities execution

l Observe and use the Standard Operation Procedures ( SOP ) as measurement tool to make certain a high level of performance and operational efficiency in all of our stores is maintained.

？ Training 15%

l Propose training concepts and activities to the Brands(diversified by Brand segment Brand culture ) based on key findings in Mystery Shopper survey, to enhance customer service and brand awareness

l Facilitate the implementation of the training in collaboration with HR department( interface between the Brands and the local HR organization)

l Provide feedback on training results to the Store Managers, Brand Managers and the GM.

？ Mystery Shop Survey 15%

l Coordinate Mystery Shoppers survey by design programs and process ( if needed and approved by the Brand HQs/Brand Managers) for the prestige/luxury segement first; for the remaining brands later

l Ensure that all our stores are effectively in the local market

？ Coordination and interface. 20%

Service divisions

Analysis & Reports ？

l Act as interface/coordinator between the local Retail Operations and the Finance Department in order to create standard reports for analysis and forecasting

l Act as interface/coordinator between the Retail Operation and the IT Department

l Coordinate with other service divisions to monitor he overall process & steps are maintained within schedule to ensure on time opening of stores

l Provide Sell-Out information to the GM if not available

l Provide Customer Data Base information to the GM

l Develop customer analysis tools

l Recommend procedural flows on stock replenishment automation for the constant demand items in franchised stores

Market Intelligence ？ 10%

Analyze and report on competitive activity to be Brand Managers and the GM .

MAIN CONTACTS / OPERATING NETWORK

Brand HQs Internal As requested

Local Brand Managers Internal Frequently

DHs of Supporting Functions Internal Frequent

Third Party Service providers External As needed

QUALIFICATIONS / REQUIREMENTS

？ Industry / domain:

l 7-10 years of experience in Retail industry or related field; or in luxury retail preferably in watch *& jewelers industry

？ Necessary Knowledge and Experience to be able to do the job: ？

l Strategic planning and analytical skills; Excellent communication & interpersonal skills; highly developed decision-making; leadership and problem solving skills

l Team management, matrix management & communications, project management and retail expertise

l Strong project management & Coordination skills

？ Education and Certification Requirements:

l University degree in Business / Marketing

？ ？

？ Job Specific Technical Requirements ？

l Good command of English both oral and written

l Good at office tools such as work/excel and power point？

联系方式：
邮政编码： 2000120
联 系 人： Dodd Feng
联系邮件： doddfeng@cn-hrlink.com

ChinaLink was established in 1997. The team consists of highly educated professionals with extensive expertise in Human Resource Management. ChinaLink has been recognized by Shanghai Municipal Government and designated as one of specialized agencies engaged in providing legal talents search, exchange and related personnel / Human Resources services. ChinaLink holds both License of Shanghai Talents Exchange Service issued by Shanghai Municipal Personnel Bureau, and Shanghai Municipal Human Resource Permit issued by Shanghai Municipal Labor & Social Security Bureau.
ChinaLink is aiming to provide actionable H.R. solutions for companies doing business in China. We strive for excellence, quality and total customer satisfaction to be your helping hand in the field of Human Resources Management. ChinaLink is your 1st choice of one-stop HR-related service shop.

联系方式：
邮政编码： 2000120
联 系 人： Dodd Feng
联系邮件： doddfeng@cn-hrlink.com