500强外资：日语客服/韩语客服/客服专员/电话客服
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：北京
- 招聘人数：若干
- 学历要求：高中
- 职位类别：客服专员/助理(非技术) 咨询热线/呼叫中心服务人员
职位描述
工作描述：
- Receive and process customer requests via telephone, email, chat or web.
- Acknowledge and appropriately greet and assist every customer in a timely, efficient and professional manner.
- Route misdirected calls to appropriate person or area.
- Generate customer Service Requests in Customer Relationship Management (CRM) software tool, capturing relevant customer information for effective service delivery.
- Dispatch and communicate urgent requests for service to Tier 1 Providers.
- Trace status of Service Requests through CRM software tool and provide information requested to the customer.
- Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution.
- Contact customers to ascertain additional information needed to process request for service.
- Performs other related duties as required.
职位要求：
- Experience in facilities management or customer service environment desired.
- Strong phone and customer service skills.
- Positive and upbeat attitude.
- Excellent command of the English/Korean/Japanese language in both written and oral forms.
- Exceptional communication interpersonal skills.
- Ability to identify and meet customers’ needs and requirements.
- Working knowledge of PC’s and packaged software.
- Education:
- High school diploma or GED equivalent.
- Receive and process customer requests via telephone, email, chat or web.
- Acknowledge and appropriately greet and assist every customer in a timely, efficient and professional manner.
- Route misdirected calls to appropriate person or area.
- Generate customer Service Requests in Customer Relationship Management (CRM) software tool, capturing relevant customer information for effective service delivery.
- Dispatch and communicate urgent requests for service to Tier 1 Providers.
- Trace status of Service Requests through CRM software tool and provide information requested to the customer.
- Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution.
- Contact customers to ascertain additional information needed to process request for service.
- Performs other related duties as required.
职位要求：
- Experience in facilities management or customer service environment desired.
- Strong phone and customer service skills.
- Positive and upbeat attitude.
- Excellent command of the English/Korean/Japanese language in both written and oral forms.
- Exceptional communication interpersonal skills.
- Ability to identify and meet customers’ needs and requirements.
- Working knowledge of PC’s and packaged software.
- Education:
- High school diploma or GED equivalent.
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。