南京招聘

Position: Front Desk Administrator

职位： 前台接待

Line of Business: Disney English

产品线： 迪士尼英语

Reports to： Operations Supervisor

汇报对象： 营运主管

Disney English Mission 迪士尼英语的目标

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

我们的目标是结合沉浸式的学习环境、创新型的技术与互动参与型的学习方式，转变孩子的英语学习模式，激发孩子自信地用英文与全世界交流。

Job Purpose 工作目标

Disney English Front Desk Administrators (FDA) function as members of the Operations team within a center; made up of the Front Desk Administrators (FDA), the Clubhouse Administrators (CHA), external cleaning staff and, where applicable, security guards. The FDA is responsible for ensuring the secure check-in and check-out of learners and their parents and creating a safe, engaging and child-focused experience inside the Clubhouse.

· Create a friendly, guest-focused experience anchored around the 4 standards of Disney quality: Safety, Courtesy, Efficiency and Show.

· Adhere to service, safety, operational and cashiering standards, policies and procedures.

· Ensure the front desk and reception area run in an effective and efficient manner.

迪士尼英语前台接待是中心营运团队的一员，团队包括前台接待 ，学习区管理员，外聘保洁员工，有些可能还包括保安。前台接待负责确保学员和家长安全的报到和离开，在学习区营造一个安全的，互动参与型的和以孩子为中心的体验环境

· 围绕迪士尼质量的四个标准：安全，礼貌，高效和展示来营造一个友好的，客户为中心的体验

· 坚持履行服务，安全和营运的标准，政策和程序

· 确保学习区使用的有效和高效

Key Responsibilities: 主要责任
Service and Operational Standards 服务和营运标准

- Ensure learner safety and security in the reception area and assist in the Clubhouse when needed.

- Ensure all guests are greeted in a warm and friendly manner in person or over the phone.

- Serve as an informational resource for all callers and center guests for up-to-date information regarding the Center schedule and other general Center information.

- Create or update learner and parent records in the CRM system as needed.

- Complete daily center opening or closing checklists and address any gaps in a timely manner through the appropriate channels.

- Document site maintenance issues and report to Regional Maintenance Manager.

- Confirm learner attendance for classes and contact parents in the event of absences.

- Participate in center marketing, academic and social events as needed.

- Ensure incoming packages and mail get to the appropriate recipient in a timely manner.

- Monitor center stock and supplies levels and place orders from the warehouse and suppliers.

- Conduct scheduled inventory checks and reconciliation.

- 确保学员在接待区域的安全和安保，如有需要在学习区提供帮助

- 确保所有的客人当面或通过电话受到温暖和友好的接待

- 向所有的来电或中心的客人提供有关中心日程安排及中心其他情况的最新信息

- 在客户关系管理系统中创建并保存学员和家长的记录

- 完成中心每天的开业和关闭检查清单，通过合适的渠道及时处理任何缺失

- 记录现场的维修事件，报告给地区维修经理

- 确认学员的考勤，如有缺勤，联系家长

- 如有需要，参加中心的营销，学术和社会活动

- 确保中心收到的包裹和信件及时到达收信人

- 监控中心的库存和供货水平，向仓库和供应商订货

- 进行定期的库存检查和调节

Financial and Cashiering Processes 财务和出纳程序

- Collect fees from parents, ensure all necessary documentation is accurate and complete and issue receipts.

- Process refunds for parents, ensure all necessary documentation is accurate and complete.

- Ensure all related financial transaction information is up to date and accurate in the CRM system.

- Daily/ Monthly cash reconciliation and cash flow report.

- Custodian of bank draft, receipt and Fapiao.

- Bank deposit and cash on hand management.

- Petty cash management and staff reimbursement.

- Tax affairs.

- 从家长处收款，确保所有必要单据的准确和完备，出具收据

- 向家长退款，确保所有必要单据的准确和完备

- 确保客户关系管理软件里所有相关的财务转账信息是最新和准确的

- 每天/每月现金余额调节表和现金流报告

- 保管银行汇票，收据和发票

- 银行存款和在手现金管理

- 备用现金管理和员工报销

- 税务相关事宜

Main KPIs (including but not limited to) 主要业绩指标（包括但不限于）

- Consistently score 90% or higher on Mystery Shopper visits.

- Payments and refunds are processed in the CRM system accurately, timely and with the correct documentation.

- Newly enrolled learners have photos in the system and ID card records created.

- 保持90%或更高的神秘访客的调查分数

- 付款和退款在客户关系管理系统中准确及时处理，单据准确

- 新入学学员在系统中有照片，身份卡片制作好

Job Qualifications: 职位要求：

• Experience with and passionate about working with children and strong team spirit.
• Strong sense of customer service.
• High level of personal integrity and credibility.
• Ability to work under pressure and can accept flexible working time including weekends and evenings.
• Service industry (or related) administrative experience.
• Very Strong computer skills, especially in MS Office.
• 具备经验并拥有与孩子一起工作的热情，较强的团队精神
• 较强的客户服务意识
• 具备高度诚实可信的人格
• 能够在压力下进行工作并能够接受在周末和晚上工作的灵活工作时间
• 服务或相关行业行政管理经验
• 很强的电脑技能，尤其在微软office软件

Core Skills: 核心能力

• Solution and detail-oriented with the ability to be flexible.
• Ability to multi-task in a fast-paced and dynamic environment.
• Oral and written communication skills in both Chinese and English.
• 注重解决和细节并不失灵活性
• 在快速多变的环境中能够执行多重任务
• 中英文的口头和书面表达能力

Functional Skills:岗位技能：

• Experience using a CRM system.
• Experience managing financial documentation and handling cash.

· Experienced user of basic Excel functions.

· 客户关系管理软件使用经验

· 财务单据和操作现金经验

· Excel软件使用经验

如需进一步信息，请点击“申请职位”进入迪士尼官方招聘网站。

For more information, please APPLY FOR THIS JOB in our official recruiting website.

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位https://jobs.disneycareers.com/