Service Improvement(职位编号：CN1305-41)
上海康萨特人才服务有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 中介服务
职位信息
- 发布日期：2013-07-12
- 工作地点：南京
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：其他 其他
职位描述
POSITION REFERENCE NUMBER
1305-41
POSITION CATEGORY
IT & IT Software
SUB-CATEGORY
IT
CLIENT SUMMARY
Our Client is a global IT service provider; it covers telecommunications, high-tech, pharmaceutical, trading, manufacturing etc.
POSITION RESPONSIBILITIES
> Responsible for facilitating the prompt, effective resolution of all service related issues. This includes the identification of root causes and the development/implementation of associated action plans in order to rectify and improve current service level.
> Lead the development and implementation of all action plans to improve applicable areas of service highlighted throughout customer survey and regular service level reports.
> Follow with Root Cause Analysis report of critical incidents and own the rollout corrective actions.
> Identify any service gaps between actual scenario and ICT' strategy, commitment and customer's expectation, then produce action plans to close.
POSITION REQUIREMENTS
> BA degree
> 3+ years experience in an Integrated IT infrastructure environment
> MNC work experience in MNC or abroad experience
> work in or with a Service management team
> Fluent English (spoken and Written)
> Strong communication skill when leading and influencing a matrix team
> Experience in Service management;
> English (Spoken and written will be tested by interviewee);
> Strong communication skill when leading and influencing a matrix team;
1305-41
POSITION CATEGORY
IT & IT Software
SUB-CATEGORY
IT
CLIENT SUMMARY
Our Client is a global IT service provider; it covers telecommunications, high-tech, pharmaceutical, trading, manufacturing etc.
POSITION RESPONSIBILITIES
> Responsible for facilitating the prompt, effective resolution of all service related issues. This includes the identification of root causes and the development/implementation of associated action plans in order to rectify and improve current service level.
> Lead the development and implementation of all action plans to improve applicable areas of service highlighted throughout customer survey and regular service level reports.
> Follow with Root Cause Analysis report of critical incidents and own the rollout corrective actions.
> Identify any service gaps between actual scenario and ICT' strategy, commitment and customer's expectation, then produce action plans to close.
POSITION REQUIREMENTS
> BA degree
> 3+ years experience in an Integrated IT infrastructure environment
> MNC work experience in MNC or abroad experience
> work in or with a Service management team
> Fluent English (spoken and Written)
> Strong communication skill when leading and influencing a matrix team
> Experience in Service management;
> English (Spoken and written will be tested by interviewee);
> Strong communication skill when leading and influencing a matrix team;
公司介绍
WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.
What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.
What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.
What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.
What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn
What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net
联系方式
- 公司网站：http://www.consultgroup.net
- Email：consultbj@consultcareer.com.cn