南京招聘

Mission
The primary responsibility of the 2nd level engineer is to provide VIP support (including onsite support). And the 2nd level engineer is act as technical expert in the IT SD environment, provide complex technical support (application support, root cause analysis & problem solving abilities) for customers.
In addition the Technical Analyst performs complex remote user administration and I&C infrastructure administration.
Further the Technical Analyst is responsible to supply knowledge assets to service desk agents and service desk analysts regarding a defined I&C product spectrum or customer specific solutions

Dimensions
Leading technical virtual team to implement project within pre-defined budget

Contacts
Internal: Account Managers, PM, SDM
External: Contact to the customers, suppliers by request

Responsibility1.Responsible for VIP suppport
? Including onsite support
? Including onsite support VIP user's mobile device2.Incident Management: Diagnosis & Resolution
3.Problem Management
? Provides technical support and resolutions for reported incidents and problems (fault assessment):
? Assesses faults, investigates and diagnoses error and selects appropriate solutions
? Develops work-around procedures and resolutions on a complex level of technical detail
? Develops standardized solutions for SPOC use. Evaluates or reviews and updates fault resolutions forwarded by service desk analysts. Creates and / or supports knowledge base submissions to be forwarded to defined KMS interfaces. On special request from service desk analysts or if customer is a technically proficient user interacts with customers to advise of identified or developed solution / workaround
? Serves as a point of functional escalation for service groups at SPOC
? Performs Proactive Incident Management to reduce duplicate incidents, major incidents and avoid incoming incidents at service desk
? If unable to resolve, performs functional escalation to the appropriate specialists at subsequent support levels, third parties or vendors
? If required performs hierarchical escalation and informs customer and appropriate management levels based on defined escalation procedures
? If required initiates or performs escalation procesured to ensure SLA are met
4.Analysis and Design in Sub-technical Line
5.IT System Maintain / Operation / Reporting

SupportingKnowledge Management & training
? Participates in training activities (knowledge transfer, on the job training) to support the development of technical know-how at the single point of contact level
? Advises service desk analysts of developed resolution or workarounds

Essential
? Minimum 1 year or above working experience of helpdesk or VIP support
? This experience should have been collected in approximately 2 different production lines.
? Was responsible for complex tasks in approximately 2 projects.
? Has technically managed international project teams.
? In-depth knowledge of MS office product, WSUS, SCCM and AD account

源讯（Atos）是法国巴黎证交所上市公司 ，其注册地址位于巴黎，运营总部设在比利时布鲁塞尔。2004年1月，源讯（AtosOrigin）公司继收购斯伦贝谢（Schlumberger）旗下的IT服务部门——斯伦贝谢神码（SchlumbergerSema）后，一举成为年收益达50多亿欧元的全球企业巨擘。
源讯（Atos）活跃在以适应新经济为目标的企业转型服务领域，并在有关的管理咨询、系统集成和运营管理上积累了世界一流的专业技术。为配合利用公司的专业技术，源讯（Atos）在世界各地成立了技术中心，这其中包括位于亚太、欧洲和美国的数据中心和客户支持中心，以及位于印度、中国、波兰和巴西的全球网络基础设施和全球采购中心。
源讯（Atos）不仅是服务于全球客户的信息技术合作伙伴，同时也是奥林匹克运动的鼎力支持者。源讯（AtosOrigin）签署的奥林匹克运动赞助合同是世界体育史上***的IT合同。根据合同，源讯（Atos）是2004年雅典奥林匹克运动、2006年都灵冬奥会、2008年北京奥林匹克运动、2010年温哥华冬奥会和2012年伦敦奥林匹克运动的全球合作伙伴。届时，源讯（AtosOrigin）将以卓越服务构建奥林匹克运动的生命线，通过整合和管理庞大的奥林匹克运动IT系统，为世界各地的观众和媒体呈献精彩赛事和运动员信息。2014年，奥林匹克运动信息技术伙伴源讯与奥委会续约至2024年。在此理念的指引下，源讯将为2018年平昌冬奥会、2020年东京奥林匹克运动以及2022年和2024年的奥林匹克运动和残奥会提供系统集成、系统管理、核心托管以及关键赛事应用等服务。 [2]
源讯（Atos）在亚太区拥有愈2500名专业员工，并在中国大陆、中国香港、印度、印度尼西亚、日本、马来西亚、新加坡、中国台湾和泰国分别设有办事处。源讯（Atos）在中国已经有10多年的运作经验，2012 年的年收入达 88 亿欧元，在 47 个国家拥有 76,400名员工。中国大陆的总部设在北京。源讯中国具有丰富的行业经验，以“设计、建造和运营”的模式为金融、离散制造业、化工、石化、能源等众多行业的客户提供高质量的IT解决方案