南京招聘

To drive technical sales execution for our customers, and provide technical pre-sales,
sales execution and post-sales support. The TAM/DTS interacts with the Account
Manager and customer to facilitate a smooth presales or migration process and sign-
off for complex projects, and is the point of contact for technical service escalation.

Major Responsibilities / Accountabilities

Function as a true partner to our customers by listening to their needs and
developing a deep working knowledge of their goals, technical challenges and
infrastructure configurations to deliver an outstanding customer experience.
Establish and maintain a role as expert advisor to customers and colleagues
Lead development of technical account strategy with Account Managers
Provide technical pre-sales assistance to Customer/Account Manager in the
sales process.
Research high-level solutions for the customer, prepare network diagrams, and
lead technical discussions.
Help customers manage risk by leading customer service forums and health
reviews with peer TAMs in other regions/segments.
Develop the relationship with the customer through regular meetings/conference
calls to review service quality, infrastructure requirements, systems capacity, and
maintain and drive mutually agreed project plans and issues lists. Manage
expectations.
Promote company technologies and product roadmaps and ascertain
prospects for future sales, entering leads into TRUST as per guidelines.
Monitor and drive Service Level Agreement performances.
Perform capacity planning through regular reviews of bandwidth reports and
systems capacity reports.
Explain statement of service and promote customer self help.
Assist in coordinating compliance assessments.
Support beta testing by identifying suitable sites and gather beta feedback.
Provide feedback from customers to internal support groups on service
expectations and service performance perceptions (voice of the
customer).
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Provide the technical interface to customers during problem resolutions including
keeping customers informed of progress and remedial actions being taken.
-Value added technical services (e.g. out-of-scope technical services).
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Requirements:

Experience in technical customer support or project management.
Experience installing / supporting software products.
Experience in open systems including network technologies, different hardware
platforms, and current operating systems.
Experience with service escalation management

Certifications / Education
Degree in technical or information technology with knowledge of computers,
Networking or use of technology in financial industry.
Project Management certification or service management certification like ITIL
will be an advantage.
Training in negotiation skills, presentation skills and communication skills will be
helpful in succeeding in role.
Professional Experience

CORPORATE PROFILE

About US

Shanghai Yiri is a professional executive search firm offering the highest quality and efficient services. Our industrial focuses are Manufacturing & Engineering, FMCG, Healthcare & Pharmaceuticals, Retail & Trading, Information Technology and Financial Services.

Our Mission

Finding quickly the best talent for your organization can be a problem. Solving that problem is now easier thanks to Yiri’s executive search services.

Yiri executive search aims to help corporations make decisive improvements in their performance and growth by locating and delivering the best talent to match our clients needs, both potential and existing, business requirements.

Our Services

Yiri is found on the principle of maximizing value to the customers. We deliver profound, tangible and customized solutions to our clients through our highly collaborative, team-oriented approach. Exceeding your expectations is our company’s motto.

Our Team

All our consultants are professionally trained and experienced recruiters with international exposure. Our dedicated research team receives systematic training sessions, including both on-the-job and off-the-job, as a strong research team is the pillar of our executive search services.