南京招聘

Basic Purpose

Management of 1st and/or 2nd level IS support service to deliver solutions and support business objectives.
Responsible for the lifecycle management of a service and is the main point of contact regarding the status and performance of the service as outlined into eh Service Description.
Be a partner with the client community and IS team members in the setup and ongoing operation of business critical applications and support of their associated user groups.
This role will maintain the quality of the IS support according to the agreed service levels by the close monitoring of the processes, related KPIs, trends and user satisfaction.
Coordinates internal resources and is responsible for the development and upkeep of the Service Roadmap.
Deviations from agreed service levels will be monitored and corrective actions will be addressed to management for support and implementation.
Leading and participation on global project teams, negotiating with vendors and service providers, and responsible for the related IS support.

Accountabilities

Service and Solution Development:
Accountable for the monitoring and delivery of overall application service quality and delivery. Coordinate service delivery on a global level and assure alignment across multiple regions. Responsible for design, architecture and implementation following the defined BI process framework of internal / external support solutions in the own area of responsibility. Performing contract negotiation together with purchasing. Coordination of the setup of the used BI tools, training, access rights, etc. to the assigned support staff.

System, Service and Solution Support:
Propose service improvement on a continuous basis and provide management with recommendations and plans for service optimization opportunities . Responsible to provide maintenance, review, optimization, innovation for the IS support implemented and/or assigned solutions. Takes over Service Lead responsibilities for support solutions. Observe the market and looks for new opportunities. Performing service and vendor management as well as regular reviews of the service quality is in the own area.

Project Activities:
Support goals by participating on or leading project teams. Deliver on assigned tasks and action items. Takes over Project Manager responsibilities for mid size projects.

Technical/Organizational Focus:
Serve as an expert for support solutions and selected organizational aspects /e.g. processes, BI framework,...) in assigned area.
Employ knowledge to influence solutions and decisions. Identify IS or Pharma industry processes or technologies that could provide BI with a competitive advantage.

Documentation and BI Framework:
Understand the BI framework and follow defined processes. Determine documentation requirements and produce documentation as required in support of baseline and project activities

Perform all other duties as assigned.

Required Skills

Outcome/Results: Balancing priorities of multiple tasks to ensure timely delivery on business commitments
Internal Accountability: Responsible for identifying and requesting resources to complete assigned tasks
Internal Accountability: Responsible for completing tasks, assignments and priorities in a timely manner
Strategic vs. Operational: Must adapt to rapid changes in the support or process landscape and learn its impact on the business

People: Ability to work independently as well as be a team player, strong communication skills
Processes: Understanding of IT processes (preferable ITIL), basic understanding of business processes

关于勃林格殷格翰
加入勃林格殷格翰，与我们一起携手并肩，共创未来。我们深信每一位员工的成长都将铸就公司的发展，每一位员工的努力也都将成就公司的美好明天。130余年来，研发驱动型制药公司勃林格殷格翰作为全球前20大制药企业之一，持续致力于人用药品、动物保健和生物制药合同生产三大业务领域，力争为人类和动物带来更多健康。加入勃林格殷格翰，将是您实现“创新展现价值”的绝佳机会！在工作中，您将通过与内外部伙伴的通力合作，站在知识迭代的最前沿；科研过程中，您将不断探索新型科学发现，切实提高全人类的生活质量；与此同时，您也将助力公司成为未来行业当之无愧的领导者。

我们的业务正处在持续高速发展之中，是中国业内发展最快的公司之一。我们诚邀您加入勃林格殷格翰，共同携手向前，成为实现2025愿景的一份子。

作为业内的领导企业，热情、创新和独立是驱动我们不懈前行的动力，我们为每一位努力热忱、恪尽职守的员工提供成长机会，实现其个人价值。作为连续七年通过“中国杰出雇主”认证的企业，我们通过提供高质量的职业发展规划、参与或领导国际项目的机会，为每一位员工的成功之路夯实基础。
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