Call Center Manager (全球第一奢侈品集团公司旗下有14个顶级品牌,市中心上班)
上海帝博企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-31
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服经理(非技术) 咨询热线/呼叫中心服务人员
职位描述
Call Center Manager （全球第一奢侈品集团公司旗下有14个顶级品牌，总部希望整合中国售后客户网络由此产生的新岗位，团队管理，优越的薪资福利和出列欧洲各国机会)
Job description
Ensure daily operation in Call Center, maintain in compliance with the service objectives
Responsible for the budgeting and operating costs for Call Center
Responsible for following up costs and KPIs and use these as a base for steering the operation towards the agreed targets in the annual business plan
To be accountable for the timely and efficient response to and resolution of customer issues to secure a positive customer experience via phone call, fax, e-mail, internet, etc.
Secure standard solution as contribution to a good after-sales service in align with China overall strategy
Responsible for develop people and secure a high level performance and succession in Call Center in terms of satisfying team own needs, contributing to team, contributing to a climate of trust in the team
To assume responsibility for other tasks and projects as they occur
Background
- Knowledge
l Have a minimum of 5 years call center operation experience with high volume customer calls
l Have 3+ years management experience of team with a minimum headcount of 10 persons
-Skills
l Familiar with PC operation & statistic analysis
l Good knowledge in handing customer complaints or crisis
l Strong communication and coronation skills
l Effective & creative written & verbal communication skills in English
l Skill in co-worker coaching & training
-Abilities
l Proven leadership
l Task manager
l Commitment and action
l Customer oriented
l Promote value and ethics
l Handling change
l Strategic thinking and good execution
-Behaviour
l Open, honest & easy going
l Humble, energetic & hard working
l Flexible, High teamwork spirit
l Self starter, a good example to others
l Caring people
l With positive working attitude & able to work under pressure
l Delegating and willing to develop others
Job description
Ensure daily operation in Call Center, maintain in compliance with the service objectives
Responsible for the budgeting and operating costs for Call Center
Responsible for following up costs and KPIs and use these as a base for steering the operation towards the agreed targets in the annual business plan
To be accountable for the timely and efficient response to and resolution of customer issues to secure a positive customer experience via phone call, fax, e-mail, internet, etc.
Secure standard solution as contribution to a good after-sales service in align with China overall strategy
Responsible for develop people and secure a high level performance and succession in Call Center in terms of satisfying team own needs, contributing to team, contributing to a climate of trust in the team
To assume responsibility for other tasks and projects as they occur
Background
- Knowledge
l Have a minimum of 5 years call center operation experience with high volume customer calls
l Have 3+ years management experience of team with a minimum headcount of 10 persons
-Skills
l Familiar with PC operation & statistic analysis
l Good knowledge in handing customer complaints or crisis
l Strong communication and coronation skills
l Effective & creative written & verbal communication skills in English
l Skill in co-worker coaching & training
-Abilities
l Proven leadership
l Task manager
l Commitment and action
l Customer oriented
l Promote value and ethics
l Handling change
l Strategic thinking and good execution
-Behaviour
l Open, honest & easy going
l Humble, energetic & hard working
l Flexible, High teamwork spirit
l Self starter, a good example to others
l Caring people
l With positive working attitude & able to work under pressure
l Delegating and willing to develop others
In return, you will be working in a very friendly team environment with a long term personal development opportunity in a stable yet fast growing business environment. To apply please send resume to adz@db-talent.cn
公司介绍
公司微博：******************/dbtalent?ref=http%3A%2F%***********%2F2674989551%2Ffans%3Ftopnav%3D11
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
公司QQ：1652479807
公司msn：workdbtalent@hotmail.com
联系方式
- Email：workdbtalent@hotmail.com
- 电话：13701722965