南京招聘

Responsibilities：

1.Delivers and improves the operational part of global end-2-end ICT Infrastructure services and improves the service operation for the whole, global business of DSM, that fulfills or exceeds the business and corporate requirements and service levels;

2.Determines the impact of projects on Managed Operations end-to-end for all Standard ITIL processes;

3.Contributes to setting up a Business Case including the Managed Operations perspective;

4.Prepares handover to Managed Operations by translating the upfront defined acceptance criteria into requirements for the project and ensure MO involvement in the project at the right time. Ensures a smooth transfer from project to MO leading to a maintainable service solution including all documentation to be maintained by MO according to their standards;

5.Liaises with project Manager and sponsor (when applicable), status reports (Highlight reports) to Project Manager. Internal and external communication about the (status of) the Work Package to all involved stakeholders;

6.Ensures Managed Operations commitment for the new service (in terms of sufficient budget and project resources);

7.Ensures the developed solution stays within the (functional) boundaries and constraints of quality, security and standardization requirements.

Requirements

BA degree

ITIL 3 certified (Foundation at minimum)

Experience in ICT functions > 4 years;

Experience in complex IT environments > 2 years;

Thorough knowledge and experience in the field of Service Management > 2 years;

Thorough knowledge and experience in the field of Project Management > 2 years.

Strong knowledge of the ITSS implemented processes (Change management, problem management, knowledge management, incident management)

Fluent English (spoken and Written)

Strong communication skill when leading and influencing a matrix team

Contact Information:
Name: Albert Liu
Email Address：Albert@china-genius.com;HR@china-genius.com
Telephone：0411-39707297

.................................公司介绍..............................................

展锋人才是一家知名的人力资源服务公司，核心业务包括猎头服务、人力资源市场调研，人事代理及管理咨询等。展锋立足于大连，业务辐射全国，客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要城市。

我们拥有专业的服务团队和庞大的人才库，已经与众多的在华跨国公司、合资企业和民营企业建立了良好的合作关系。

欢迎留学归国及各个领域专业人才来电咨询。

........................................联系方式.......................................

地址：大连市沙河口区软件园16号楼202D
电话：0411-84756355、57
Email：hr@china-genius.com

公司网址：www.china-genius.com