南京招聘

职位描述：

1、负责客服部门日常管理，确保客服代表为客户提供优质服务，监控整体服务质量；

2、负责部门各种流程制度、管理规范的制定、实施和优化；

3、负责客服团队的培训、激励和管理；

4、跟进员工的工作效率、质量，定期提交客服工作汇报，上报部门各类数据报表，并进行相应数据分析；

5、完成公司安排的其他工作。

应聘要求：

1、大学本科以上学历，理科专业优先；

2、三年以上客户服务经验，一年以上客服主管工作经验；

3、能独立面试、录用客服人员，有呼叫中心管理经验者优先；

4、具备较强的团队建设能力、团队合作和沟通能力，以及较强的主动拓展精神；

5、具备专业的客户服务技能和优秀的服务意识，面对工作压力能够良好地开展并完成工作。

（须接受出差安排，需在武汉常驻2个月或更长时间）

“前程无忧”(NASDAQ: JOBS) 是中国具有广泛影响力的人力资源服务供应商，在美国上市的中国人力资源服务企业。它运用了网络媒体及先进的移动端信息技术，加上经验丰富的专业顾问队伍，提供包括招聘猎头、培训测评和人事外包在内的全方位专业人力资源服务，现在全国25个城市设有服务机构，是国内领先的专业人力资源服务机构。
51job (Nasdaq: JOBS) is a leading provider of integrated human resource services in China. Founded in 1998, 51job meets the needs of enterprises and job seekers through the entire talent management cycle, from initial recruitment to employee retention and career development. 51job’s online recruitment platforms, as well as mobile applications, connect millions of people with employment opportunities every day. 51job also provides a number of other value-added HR services, including business process outsourcing, training, professional assessment, executive search and compensation analysis. Leveraging technology and expertise with a large staff of experienced professionals, 51job serves hundreds of thousands of domestic and multinational corporate clients through 25 offices in Mainland China. In September 2004, 51job successfully completed its IPO on Nasdaq, and is the first publicly listed firm in the field of HR services in China.