南京招聘

Scope of Role:
·To deliver simply first class service and advice to our Wholesale Banking clients and internal Partners in all enquiries, problems, conflict resolution and other service-related issues.
·To be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the Bank’s services.
·Builds relationships and rapport with key clients at the transactional/operational level.


Key Responsibilities/Challenges:
Client Engagement
·Builds and maintains relationships
·Proactively anticipates clients needs and takes action
·Uses clear and appropriate communication – both written and spoken skills and face-to -face interaction
·Develops and agrees Service Plans and reviews service performance with clients. Thereby generating ways to continuously improve service level standards
·Makes proactive calls and visits to clients to improve utilisation of facilities, increase transaction volume, up/cross sell products and services, and identify opportunities for channels and business referrals

Stakeholder Engagement
·Builds and maintains internal networks
·Engages RMs, Product and Operations Partners for input to client service issues, plans and reviews
·Ensures that service plans link to account planning

Resolution
·Timely and appropriate response
·Coordinates and leverages client and bank global network to deliver an effective solution
·Strengthens relationship through service recovery

Work Management
·Prioritises work to meet peaks and troughs and thereby creates time for additional responsibilities/activities (projects, training etc)
·Balances client needs and workload
·Identifies and communicates work plan and escalates potential issues
·Works independently, taking ownership of issues and escalates as required to the appropriate party.

Risk & Control
·Complies with laid out policies and procedures
·Maintains the Bank’s reputation

Qualifications & Skills
·Sound knowledge of customer services and corporate banking (WB) products and processes (electronic channels knowledge is an advantage)
·Organised and detail oriented
·Ability to prioritise, manage and direct multiple activities.
·Good analytical and problem solving skills
·Able to identify and manage both operational and implementation risks
·Computer literate with the ability to learn customer service software applications
·Excellent leadership skills
·Change orientation: able to successfully influence change
·Strong communications skills: ability to build clear and effective communications that drive action
·Effective interpersonal skills - must be able to work at all levels of the organisation ¿ with senior executives, middle management and other staff
·Good listening and questioning skills
·A self-starter who is able to initiate, manage and, when necessary, escalate potential obstacles

Other then the above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
员工需遵循由其直属经理所指派的除上述工作职责外的任何工作内容和任务。
Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
请注意以上工作范围和职责描述将于每年订立年度工作目标时进行回顾，并由直属经理和员工于必要时进行修订和达成一致。

Position:深圳保安

  
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