南京招聘

Program Introduction:

As a Bank, we are committed to delivering fast, friendly and accurate service, and nowhere is this more obvious as a team leader in our New Business Department.

Where we see the most interaction between new customers and our large team of staff. The Team Leader role as Deputy Manager?? is therefore a crucial role – you are responsible for leading and motivating a large direct sales force while consistently deliver exceptional customer service and new business engagement, maximizing new business opportunities and deepening relationships with existing customers, thereby meeting revenue goals.

You will need to create a service-oriented environment that is continuously improving in the key areas of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements.

This role overall accountability for people management in the branch/Bank and must drive behaviors to enable optimal service quality to customers.

Through the BLP Program, you will be put through essential training, technical training and rotational attachment.

This program is to inject external non banking talent from customer service and alternative industries to our current middle management team.

This selection from attitude and customer focus mindset is to complement our new customer-centric strategy throughout our Bank.

Scope of Role:

To ensure profitable growth in the region through an effective deployment of the portfolio plans.

To be a member of the branch MANCO to participate in the branch management which includes setting directions on the day-to-day management, operation, control and development of the branch in line with the Bank’s overall business strategy/priorities and under a One Bank approach.

Key Responsibilities/Challenges:

· Building the business plan for the region

a) Recommending a healthy channel and segment mix.

b) Competitor tracking and suggesting a proactive approach to gain market share

c) Building the business plans after taking into consideration requirements for the region.

d) Budgeting for the region including delivery expected from each channel and the resources required for the same.

· Delivery of the budgeted business volumes

a) Achieving the budgeted product volumes in terms of acquisition of new accounts.

b) Retention of old accounts and increasing business through them

c) Profitable growth of every channel as per the budgets

· Productivity

a) Closely tracking the cost of acquisition and achieving at least the budgeted numbers.

b) Keeping the cost income ratio as per the budgets

c) Monitoring productivity and expansion of manpower linked to productivity.

· Compliance to sales processes and regulatory requirements

a) Implementation of sales processes aligned to policy, group standards and other regulatory requirements

b) Consistent sales processes are implemented across the region

c) Third parties are managed through a structure system of appointment, monitoring and review.

d) Training of all sales on mis-selling, and other customer protection principles

· Building a service culture

a) Ensuring all members of the regional sales team are educated on the basic systems of service quality

b) Complaint handling, call back systems to be operated smoothly.

· People Management

a) Controlling attrition both at sales and the supervising level

b) Partnering HR to retain the top performers.

c) Training and development of the team members

Selection Criteria:

· Bachelor’s degree, major in Business/finance /Accounting preferred; Master degree or MBA preferred

· Minimum 8 years of relevant sales management experience in non-banking industry

· High language ability, fluent in English; effective verbal and written communication skills

· Should have been responsible for a business delivery of a large region

· Leadership and team management skills

· Strong planning, strategy and negotiating skills

· Sound knowledge of fast moving consumer products, bank services, procedures, policies, guidelines, and business strategy; able to manage conflict, solve problem and deal with paradox

· Perseverance and self-motivator who has career ambition, willing to improve personal knowledge and skills to move on

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
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