南京招聘

SCOPE OF ROLE:
The primary purpose is to salute and channel off customer to ensure the order of lobby, develop business opportunities and deliver superior customer service to bank customers, support. In addition, the individual is expected to comply with overall sales, service, operational & compliance policies of the bank.

KEY RESPONSIBILITIES/CHALLENGES:
1.Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures.
2.Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.
3.Manage the branch traffic and handle customer inquires;
4.Maintain smooth interaction and relay customers’ feedback on service standard to bank’s customer service team.
5.Ensure the upkeep and maintenance of branch premises and placement of promotional merchandise i.e. Poster, Brochures;
6.Maintain smooth interaction with relevant parties to achieve efficient administrative support for branch daily routine and activities;
7.Coordinate movement of workspaces to effectively manage space inventory on a daily basis;
8.To proactively identify customer needs and refer to relevant staff to complete the service;
9.To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances;
10.Ensure timeliness of managing customer’s complaint;
11.Participate actively in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is applied to daily work.
12.Support BSSM & PB Manager on administrative/sales tasks in schedule.
13.Contribution to the impact on customers’ perception about the Bank’s services and to the attainment of service quality objectives.
14.To prepare accurate and regular transaction and achievement statistics.
15.Other duties such as security and cleaner management assigned by CSM.

SELECTION CRITERIA:
1.College degree or above
2.Knowledge in PBOC/SAFE regulations
3.General knowledge of the bank and its business？
4.Relevant working experience in a foreign bank or MNC
5.Creativeness in generating constructive new ideas
6.Excellent organizing and interpersonal skills
7.Good command of both written and spoken English
8.Familiar with MS office software

详细信息请参阅：http://www.standardchartered.com/careers/
应聘者请将个人简历发邮件至：recruitment.china@sc.com并在简历上方注明您所应聘的职位名称及地区。
或邮寄至：上海市浦东新区世纪大道201号渣打银行大厦13楼人力资源部收（信封请注明“应聘”字样）邮政编码： 200120

  
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