IT Application analyst/IT 应用支持分析工程师
深圳市华诚鑫不锈钢有限公司
- 公司规模：1000-5000人
- 公司性质：民营公司
- 公司行业：批发/零售 专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-12-29
- 工作地点：深圳
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师
职位描述
Job Title IT Application Support Analyst
Objective
The role consists of providing first and second line support for our ERP application (Microsoft Dynamics AX) and other related business applications. The work ranges from investigating functional and data issues, discussing problems with developers, raising bugs where appropriate and helping users with understanding functionality. Additionally the role will involve testing of application fixes to the system and user acceptance testing of changes/additions to business system.
Key Accountabilities
1.Track, troubleshooting and resolving ERP support issues. Analyze and investigate issues, recreate problems in test systems, communicate the fix back to the user.
2.Keep track of multiple issues, prioritizing appropriately, and recording these issues in the issue tracking system. Update the online knowledge base.
3.Work with the software development team to help with gathering user requirements, documentation, and testing.
4.Investigate and document new AX functionality and help with training and roll out.
Key Performance Indicators
1.Fast effective resolutions to issues and provide detailed feedback to all parties
2.Come up to speed quickly, work closely with the senior Analyst and gain an in-depth knowledge to our system to assume more responsibility for support.
3.Provide monthly reports on issues. Document recurring issues. Suggest and document where and how improvements are needed and give training.
Required Qualifications, Experience & Key Skills
Knowledge & Experience
1.A strong primary degree in Computer Science or related IT discipline and experienced in providing support or testing in a fast moving pressured environment.
2.A solid understanding of IT Business systems with the ability to dig beneath the user screens to find the source of the issue. An understanding of relational databases with the ability to interrogate data. Experience in data analysis tools is a plus.
3.Customer service focused with excellent communication skills in both English and Mandarin and a positive 'can do' attitude. Excellent troubleshooting skills. Ability to priorities tasks and work on own initiative as well as part of a team. Strong documentation skills.
4.Strong knowledge of ERP systems and Microsoft products would be desirable such as Dynamics AX ERP, SQL Server.
Objective
The role consists of providing first and second line support for our ERP application (Microsoft Dynamics AX) and other related business applications. The work ranges from investigating functional and data issues, discussing problems with developers, raising bugs where appropriate and helping users with understanding functionality. Additionally the role will involve testing of application fixes to the system and user acceptance testing of changes/additions to business system.
Key Accountabilities
1.Track, troubleshooting and resolving ERP support issues. Analyze and investigate issues, recreate problems in test systems, communicate the fix back to the user.
2.Keep track of multiple issues, prioritizing appropriately, and recording these issues in the issue tracking system. Update the online knowledge base.
3.Work with the software development team to help with gathering user requirements, documentation, and testing.
4.Investigate and document new AX functionality and help with training and roll out.
Key Performance Indicators
1.Fast effective resolutions to issues and provide detailed feedback to all parties
2.Come up to speed quickly, work closely with the senior Analyst and gain an in-depth knowledge to our system to assume more responsibility for support.
3.Provide monthly reports on issues. Document recurring issues. Suggest and document where and how improvements are needed and give training.
Required Qualifications, Experience & Key Skills
Knowledge & Experience
1.A strong primary degree in Computer Science or related IT discipline and experienced in providing support or testing in a fast moving pressured environment.
2.A solid understanding of IT Business systems with the ability to dig beneath the user screens to find the source of the issue. An understanding of relational databases with the ability to interrogate data. Experience in data analysis tools is a plus.
3.Customer service focused with excellent communication skills in both English and Mandarin and a positive 'can do' attitude. Excellent troubleshooting skills. Ability to priorities tasks and work on own initiative as well as part of a team. Strong documentation skills.
4.Strong knowledge of ERP systems and Microsoft products would be desirable such as Dynamics AX ERP, SQL Server.
公司介绍
团队介绍
联系方式
- 公司地址：上班地址：朝阳区将台路