南京招聘

Part of global industrial engineering group Sandvik, Sandvik Coromant is manufacturing tools, machining solutions and knowledge that drive industry standards and innovations demanded by the metalworking industry now and into the next industrial era. Educational support, extensive R&D investment and strong customer partnerships ensure the development of machining technologies that change, lead and drive the future of manufacturing.

山特维克可乐满隶属于全球工业集团山特维克，是世界金属切削刀具制造商，同时也是刀具解决方案和专业加工知识的提供者，致力于制定行业标准，不断推出创新技术，在满足金属切削行业当前要求的同时，世界进入工业4.0时代。完善的培训支持、巨大的研发投入以及强大的客户合作关系确保山特维克可乐满的加工技术不断进步，进而改变和推动加工制造业的未来发展。

MAIN RESPONSIBILITIES
Interfacing with Customers / Frontline Sales
- Referral point of contact for global [or specific countries] customers, handling incoming calls, emails or chat requests to collect requests, queries, enquiries or complains and either solve them or escalate through case management in case of unsolved customer enquiry
- Work with Sandvik processes with ERP SAP system and all integrated systems and applications
- Handle contacts with frontline sales to collect needs and reroute accordingly
- In case of case escalation, connect to customers according to SLA to communicate 2°line findings and solutions

OTD handling
- Provide prompt response at first touch for enquiries or requests within the scope of contents available in EBP system / MS Dynamics / other available databases
- Provide quotations and stock availability information for standard products
- Handle order entry activities
- Handle order enquiries like amending or fixing errors, cancelling orders, EBP error handling
- Monitor order progress and delivery information
- Secure billing activities covering debit and credit note management, invoicing and invoices issues queries
- Secure delivery and related administration, managing expedites and handling delivery through shipping providers, handling goods receipts and other needed documentation
- Support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to customers on self-service processes
- Collect complains and reroute to relevant owner (frontline sales, 2° line Support, )
- Collect returns and secure administrative tasks to proper handle them
- Handles the non-compliances follow up and the potential client compensations and issues credit notes
- Secure data quality within the systems

Case Management
- Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company
- Handling escalation of unresolved customer enquiries to proper function 2° line, Value center or Frontline sales
- Follow up with customers on open cases according to SLA

Sandvik Coromant Ambassador
- Act and communicate as Sandvik Coromant brand ambassador with customers
- Act according to code of conduct and Sandvik Coromant values and principles

REQUIRED COMPETENCIES
- Experience and skills within ERP system SAP, Microsoft Office 365.
- Ability to work as part of an international team
- Ability to work as a team player
- Be analytical and a capable problem solver
- Be persuasive and have good interpersonal skills
- Be a self-starter with a positive mind-set and solution orientated
- Be able to achieve and set targets and goals by influencing others
- Excellent written and verbal communication skills
- Capable of working in a demanding environment (high stress tolerance)
- Korean is mandatory, English is preferable
- 1 – 5 years of experience as customer service support role

关于山特维克集团：
山特维克是一家高科技工程集团，在相关业务领域占据全球领先地位。山特维克的业务范围遍及全球，并在150多个国家设有代表处。2021年，集团员工总人数达44000人，年销售额超990亿瑞典克朗。

山特维克集团旗下拥有四个业务领域，分别负责各自产品的研发、生产和销售：
山特维克矿山：全球领先的采矿设备和工具、服务和技术解决方案供应商。产品范围包括凿岩、岩石切割、岩石破碎、装载和拖运以及物料搬运设备。
山特维克机械加工：全球市场领先的高级工业金属切割工具和刀具系统制造商。产品主要由硬质合金以及金刚石、立方氮化硼和特殊陶瓷等其它硬质材料制成。旗下品牌包括山特维克可乐满、***、多马、山高等。
山特维克材料科技：全球领先的高级材料、特种合金、金属和陶瓷电阻材等高附加值产品制造商。产品领域涉及钢管、钢带、丝材和加热系统。
山特维克工程机械：为建筑领域的各种业务需求提供解决方案，如地表岩石开采、隧道挖掘、掘进、爆破、道路修建、循环和土木工程等。产品包括岩石工具、钻孔机、破碎机、散料搬运以及破碎筛分设备。

关于山特维克可乐满：
山特维克可乐满成立于1942年，总部位于瑞典，隶属于山特维克集团，是全球金属切削刀具和相关技术的领先者，在全球130多个国家和地区拥有代表机构，在20多个国家建有一流的效率中心，并在6个国家建有应用中心。分布全球的3个中央配送中心，确保准确迅速地将产品送交到客户手中。山特维克可乐满于1985年正式进入中国，经过20多年的探索与发展，山特维克可乐满大中华区的服务网络已经覆盖全国。30多年来，山特维克可乐满始终致力于将世界最领先的金属切削刀具技术与产品以及多年服务于全球众多客户的经验积累与中国制造业客户的实际情况相结合，为中国的机械加工企业提供优质的增值服务，帮助企业提高效率，降低成本。位于上海的效率中心和应用中心以及位于天津、广州、西安的培训中心，可为客户提供全面而形式多样的技术培训和优化刀具解决方案。位于河北廊坊的刀具方案设计中心和订制刀具生产厂可为客户量身设计并制造各类订制刀具。