南京招聘

Mission
The mission of the Customer Service Representative is to support the company's goal of being the preferred partner by providing superior service to customers in each regions.

Responsibility
- Processes and follows-up on futures orders and daily orders
- Ensures orders are properly authorized before processing
- Provides order tracking and delivery updates to customers
- Coordinates and communicates with account managers and customers on issues related to orders, payment and delivery of goods
- Communicates special programs, including close-out & EPR, to customers
- Communicates marketing information such as campaign info, customer specific info, POS specific information to customers
- Trains customers to maximize the use of adiportal, and is first line of support for adiportal related issues
- Files all customer documents including sales contract, pre-order and prop -order confirmation, POS opening and closing.
- Migrates towards more proactive customer servicing
- Cleans up customer backlogs.

Requirement
- At least 1 year of complaints handling, order processing, sales administration or customer service experience
- Strong computer skills in Word, Excel, Access
- Fluency in English
- College diploma or higher
- Proactive, energetic, warm and enthusiastic

adidas is a global leader in the sporting goods industry with the core brands adidas and Reebok. Headquartered in Herzogenaurach /Germany, the company employs more than 56,000 people across the globe and generated sales of EUR 21 billion in 2017. In Greater China, the company employs more than 5,700 people and generated sales of over EUR 3.7 billion in 2017.
adidas China was founded in 1997 and headquartered in Shanghai, one of adidas’ six key cities across the globe. With a population of 24 million, Shanghai is the largest city in China – and eighth largest in the world. It's the country's most important center for culture, commerce, and industry. Sometimes referred to as the "Paris of the East'," Shanghai prides itself for being a fashion capital as well.
Shanghai is also the headquarter of adidas Asia-Pacific market which is crucial to achieving the brand’s mission to be the best sports company in the world.