南京招聘

工作职责:

Key Roles and Responsibilities

We are looking for a trainer to join our call center to develop and maintain all training material to support the site’s training requirements. You will be responsible for the induction training and the ongoing training needs thereafter, so you will quickly get to know the Customer Service Representatives. You will be passionate about travel and love helping others develop and progress in their career.

You will also work with some of the TL in Shanghai.

？ Responsible for daily work of the team and ensure the normal operation.

？ Supervise the operational data of the call center and conduct proper onsite management

？ Properly distribute the daily for staff within the team.

？ Supervise the staff KPI and take precautions to enhance the ability of the staff.

？ Host daily meetings

？ Train and convey new procedures and monitor the implementation and performance.

？ Deal with emergency case and the complaints.

？ Communicate with staff regularly and cooperate closely with other team leaders.

？ Conduct communication concerning the monthly performance appraisal with staff.

？ Arrange rational shift by estimating the volume of business.

？ Propose projects that optimize the working procedures and complete them.

？ Compete the tasks assigned by GM in time.

任职资格:

Qualifications

？ Degree at HNC/HND/Ordinary/Bachelors or above, or significant relevant similar experience Previous experience of working in a call center with at least one role focused on delivering the training requirements

？ Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills Strong communication skills in Korean, both verbal and written

？ Two years managerial experience in customer service team preferred.

？ Experience in internet companies, call centers, or tourism industry preferred.

？ Experience in tourism industry

？ Ability to speak Korean and English (or Chinese);

？ Previous experience of working in a newly established call center

？ Passionate about travel!

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".