南京 [切换城市] 南京招聘南京销售管理招聘南京客户经理/主管招聘

Customer Value Center Manager

山特维克可乐满切削刀具(上海)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2021-01-12
  • 工作地点:重庆
  • 招聘人数:1人
  • 工作经验:10年以上经验
  • 学历要求:本科
  • 职位月薪:2.5-3万/月
  • 职位类别:客户经理/主管

职位描述

MAIN RESPONSIBILITIES

?      Coordinate and lead operations and activities within the Value Centers sites under responsibility.

?      Responsible and accountable for all Value Centers activities including promoting our total offer, ensuring the implementation and execution of the development strategy of key Customers in conjunction with Account Manager, Regional Managers and Strategic Relations

?      Secure and monitor efficiency and effectiveness of all functions and different sites to continuously finetune all the activities and processes. To seek synergies with the Sales Support Center. Contributing to review relevant tasks and sizing of each function to align expected results

?      Change management and organizational development to build solid interconnections between all the stakeholders

?      Stimulate and build a common culture of Premium Customer Experience within the Value Center sites

?      Develop team and manage people related administration in line with strategy and company guidelines

?      stimulate and encourage an environment in which continuous improvement, customer experience and innovation are seeked and nurtured

?      Ensure each function makes full efficient use of standard IT and global platforms for quotations, orders, quality and services which includes EBP, CRM, TIBP, B2B, mobility etc to serve customers

?      Drive, communicate and follow up on local KPI’s aligned with Value Center objectives and Global Operations target

?      Participate and attend Sales Meetings when required

?      Annually manage the Performance Development Review (PDR) process for direct reports (manage high / low performers, succession planning for key positions)

?      Establish STI/APP targets for all direct reports (in line with Operations guidelines)

?      Proactively drive a Sandvik Safety First culture in all business dealings

?      Proactively drive and apply Sandvik core values in all business and personal dealings

 

 

REQUIRED COMPETENCIES

Competencies are a group of behaviors that encompass knowledge, skills, abilities and

personal characteristics that, together, drive performance. In addition to exhibiting the main competencies held by their direct reports, sales cluster managers should also exhibit the following competencies to successfully perform this role:

?      Great understanding of customer needs

?      Solid skills and understanding of business processes, quality, logistics, specials tools and IT.

?      Ability to work in a Matrix organization set up

?      Ability to motivate team of people to deliver results and build team together.

?      Ability to lead a team with leadership traits in accordance to Sandvik Leadership Model

?      Operative management skills

?      Be analytical and a capable problem solver

?      Be persuasive and have good interpersonal skills

?      Be a self-starter, adaptable to change with a positive mindset and solution orientated

?      Be able to achieve set targets and goals by influencing others

?      Demonstrate strong planning, organizing and communication skills

?      Proven capabilities in operation and process continuous improvement and innovation

?      Sound knowledge of Microsoft Office programs and mainstream applications and systems

?      General knowledge and understanding of IT as a whole and use of IT within business

?      Excellent written and verbal communication skills

?      Capable of working in a demanding environment (high stress tolerance)

?      Fluent English knowledge

 

EXPERIENCE

?      Have at least two years’ experience of managing operations teams within a customer facing environment at a Sales Unit

?      Good knowledge and understanding of ISO 9001, ISO14001

?      Have strong interpersonal skills and the ability to create strong working relationships with internal and external staff

?      Have a strong track record in continuous improvement and adapting to changes

?      Good knowledge in Microsoft Office programs like Word, Excel, Notes and PowerPoint

?      Preferable Bachelor degree or relevant qualifications in Business Administration or Engineering    ….

 


 

职能类别:客户经理/主管

公司介绍

关于山特维克集团:
山特维克是一家高科技工程集团,在相关业务领域占据全球领先地位。山特维克的业务范围遍及全球,并在150多个国家设有代表处。2021年,集团员工总人数达44000人,年销售额超990亿瑞典克朗。

山特维克集团旗下拥有四个业务领域,分别负责各自产品的研发、生产和销售:
山特维克矿山:全球领先的采矿设备和工具、服务和技术解决方案供应商。产品范围包括凿岩、岩石切割、岩石破碎、装载和拖运以及物料搬运设备。
山特维克机械加工:全球市场领先的高级工业金属切割工具和刀具系统制造商。产品主要由硬质合金以及金刚石、立方氮化硼和特殊陶瓷等其它硬质材料制成。旗下品牌包括山特维克可乐满、***、多马、山高等。
山特维克材料科技:全球领先的高级材料、特种合金、金属和陶瓷电阻材等高附加值产品制造商。产品领域涉及钢管、钢带、丝材和加热系统。
山特维克工程机械:为建筑领域的各种业务需求提供解决方案,如地表岩石开采、隧道挖掘、掘进、爆破、道路修建、循环和土木工程等。产品包括岩石工具、钻孔机、破碎机、散料搬运以及破碎筛分设备。

关于山特维克可乐满:
山特维克可乐满成立于1942年,总部位于瑞典,隶属于山特维克集团,是全球金属切削刀具和相关技术的领先者,在全球130多个国家和地区拥有代表机构,在20多个国家建有一流的效率中心,并在6个国家建有应用中心。分布全球的3个中央配送中心,确保准确迅速地将产品送交到客户手中。山特维克可乐满于1985年正式进入中国,经过20多年的探索与发展,山特维克可乐满大中华区的服务网络已经覆盖全国。30多年来,山特维克可乐满始终致力于将世界最领先的金属切削刀具技术与产品以及多年服务于全球众多客户的经验积累与中国制造业客户的实际情况相结合,为中国的机械加工企业提供优质的增值服务,帮助企业提高效率,降低成本。位于上海的效率中心和应用中心以及位于天津、广州、西安的培训中心,可为客户提供全面而形式多样的技术培训和优化刀具解决方案。位于河北廊坊的刀具方案设计中心和订制刀具生产厂可为客户量身设计并制造各类订制刀具。

联系方式

  • Email:amy.luo@sandvik.com
  • 公司地址:北京市朝阳区西门子大厦6层 (邮编:100000)