After Sales Service Director-世界前三大重型卡车制造企业，提供国外培训，希望有汽车整车行业背景(职位编号：1)
上海帝博企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-03-26
- 工作地点：北京
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：客服总监(非技术) 售前/售后技术支持经理
职位描述
COMPANY PROFILE
A global company with large establishments across China enjoys a rapid growth over the past few years. As a result, they are looking for a high calibre After Sales Service Director to join their operation.
Fast Career Development
Generous salary package
JOB PROFILE
· Develop and implement an organization-wide customer service strategy that enhances the relationships the organization has with its clients and customers.
Report to GM, you will be responsible for:
Subordinates: Total 130 -150
Direct Report: Spare parts Manager, Call centre Manager, Service Net work Manager, export service team
· Lead, direct and control all customer service policies, procedures, and activities so that they meet the organization's overall business objectives and protect the organization's customer relations and public reputation. Activities may include: customer accounting, credit and collection, technical services, call center, wattenty or other information services.
· Oversee the customer service budget; monitor the cost and effectiveness of activities to priorities spending and resource allocation.
· Develop and implement systems, standards, targets and customer feedback mechanisms to monitor customer service performance and ensure that activities are efficient, consistent, reliable and high quality.
· Liaise with other senior executives across the organization(particularly in marketing and sales)to ensure that customer service strategies and activities are integrated with other parts of the business and align with overall corporate objectives.
Background:
· University/ Bachelor degree holder
· At least10 years experience in managing a service operation with a proven track record of improving efficiency, building systems and managing staff.
· Ability to take responsibility for an operation, identify problems and create solution
A global company with large establishments across China enjoys a rapid growth over the past few years. As a result, they are looking for a high calibre After Sales Service Director to join their operation.
Fast Career Development
Generous salary package
JOB PROFILE
· Develop and implement an organization-wide customer service strategy that enhances the relationships the organization has with its clients and customers.
Report to GM, you will be responsible for:
Subordinates: Total 130 -150
Direct Report: Spare parts Manager, Call centre Manager, Service Net work Manager, export service team
· Lead, direct and control all customer service policies, procedures, and activities so that they meet the organization's overall business objectives and protect the organization's customer relations and public reputation. Activities may include: customer accounting, credit and collection, technical services, call center, wattenty or other information services.
· Oversee the customer service budget; monitor the cost and effectiveness of activities to priorities spending and resource allocation.
· Develop and implement systems, standards, targets and customer feedback mechanisms to monitor customer service performance and ensure that activities are efficient, consistent, reliable and high quality.
· Liaise with other senior executives across the organization(particularly in marketing and sales)to ensure that customer service strategies and activities are integrated with other parts of the business and align with overall corporate objectives.
Background:
· University/ Bachelor degree holder
· At least10 years experience in managing a service operation with a proven track record of improving efficiency, building systems and managing staff.
· Ability to take responsibility for an operation, identify problems and create solution
公司介绍
DB Talent is a European based recruitment company. Our Shanghai office opened in the 2001, and we have continually provided excellent professional service to our clients and candidates.
联系方式
- 联系人：resume
- 电话：13701722965