南京招聘

A. Overall Purpose Of The Job

- The role is responsible for supporting all daily operations relating to the Beijing clinic and to driving business efficiencies and providing a high level of customer service in line with customer expectations and company standards

B. Job Responsibilities

Customer Service

- Support all daily clinic operations in relation to client services, greet clients, answer client calls and inquiries, manage appointment schedules and waiting lists in PMO, registration of new clients, respond to emails, process invoices and collect payments, management of incoming mail, release of medical records, collection of documents, photocopying, fax services and scanning services as required

- Engage in customer service quality initiatives/projects

Administration and Financial responsibilities

- Support administrative functions related to each service desk in Beijing clinic; 1F main reception, 1F pharmacy, , 2F dental/psychology as assigned

- Be familiar with the different methods of payment for all client groups

- Responsible to ensure all information is collected and available to invoice third party payers

- Ensure invoices are prepared accurately and present to clients to professionally

- Where the client cannot pay all or part of the account escalate to manager

- Commitment to ensure that the petty cash is correct for the day; any discrepancy has to report to the manager same day

- Ensure the transfer of revenue is correctly recorded and signed off;

- All adjustments of invoices and all refunds must be documented and approved by the department manager or the Clinic Manager

- Assist patient to complete all necessary documentation for CMS or Direct billing as well as collect copies of all supporting documents

Translations services and on call duty

- Provide translation support for patients during all clinic services as well as escorting patients to other facilities as necessary

Other duties

- Support marketing events, client seminars and clinic tours

- Any other tasks as determined by management from time to time.

-Reports to work on time, has neat appearance, wears company uniform and a name tag, has a good attitude and initiative.

C. Job Profile

Required Skills and Knowledge

- Good command of English, Chinese both written and spoken

- Strong customer service mindset, particularly relating to International health care services

- Common computer skill (MS office)

Required Competencies

- Sense of responsibility

- Professional appearance/manner

- Enthusiastic team player

- A natural desire & willingness to assist people of all nationalities

- Open to problem solving and confronting challenging situations

- Cooperativeness -sharing information – report & approaching anytime

- Appetite for learning

Required Work Experience

- Minimum 2-3 year customer service related working experience in an international company

Required Qualifications

- College degree or above

Required Languages

- Ability to communicate in English fluently (oral and written) an absolute must

- Ability to speak another language relevant to location and client base will be an advantage

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

- Although not a regular requirement, staff may be requested to support in other clinic locations in China in line with business needs

Raffles Medical Group has evolved since its founding in 1976 from a two clinic practice in Singapore to an integrated healthcare provider with a wide presence in Asia.
莱佛士医疗集团自1976年在新加坡成立，从两家新加坡诊所起步，逐渐发展成一个医疗集团，现在足迹遍布亚洲各地。

It operates a network of more than 100 medical centres, a tertiary care private hospital, dental and Chinese medicine services, insurance services, an educational healthcare institute and a consumer healthcare division.
莱佛士医疗集团的网络包含超过100家医疗中心，一家三级私立医院，多家专门牙科和中医诊所，还有医疗保险部门，医学教学学院和消费保健品部门。

In China, we are serving you with seven clinics in Beijing, Shanghai, Chongqing, Tianjin，Nanjing, Dalian and Shenzhen.
在中国，我们有七家国际门诊及两家国际医院，分别遍布于北京，上海，重庆，天津，南京，大连及深圳。

Our clinics are managed by a highly trained and specialized team of professionals to ensure that you receive quality, comprehensive, healthcare.
我们的诊所是由国际医生组成的专业团队，每一位医生都拥有个人“精”与“专”的领域，以确保您获得更优质、全面的国际医疗服务。

At Raffles Medical, your health and safety are our highest priorities.
在莱佛士医疗，我们把您的健康和安全放在首位。