南京招聘

We are looking for talented Product Operation Specialists to help us provide product guide and support to our new and existing products with our Business Development, Client Management, and Operation teams, also assist our Product Analysts and Product Designer with user feedback tickets and data reports.

Responsibilities:

-Respond to support feedback tickets (Userback) with high quality, speed, empathy and accuracy.

-Communicate and collaborate cross-functionally across teams to improve and address areas for DerbySoft product support optimizations.

-Grow and maintain product knowledge and play with new and existing features to support the learning.

-Document and maintain related product releases and user guides for internal and external usage.

-Sensitive with informational data be able to work closely with Product Managers and Product Designers to provide accurate data reports (Google Analytics and Userback etc.) on agreed timescales.

-Passionate about learning new skills related to product management, Design Thinking, data, team collaboration, and customer care.

Requirements:

-1+ years of experience in software support or operations role (preferably SaaS).

-Project, programme or portfolio management qualifications desirable.

-Ability to negotiate conflicting objectives and create alignment across functional teams.

-Strong organizational skills and extreme attention to detail can manage multiple projects to successful completion.

-Excellent communication and documentation skills, verbal and written in both Mandarin and English.

-Experience absorbing training on complex products and tools will be a plus.

-Proficient in use Office Suite and Project Management Software.

德比软件是专业从事旅游网络营销系统的技术服务公司，超过200人的员工分布于上海、北京、达拉斯、纽约、伦敦、东京等地。是拥有全部产品自主知识产权并为全球酒店行业提供软件服务的公司，是目前全球提供酒店对接服务***，并且对接上线成功案例最多的公司。

德比软件的任务是提供不同旅游企业系统之间的数据对接和整合，最终“让旅游产品的交易变得很容易”。德比软件认为每一家旅游相关企业都会拥有自己的系统，随着互联网的发展，所有的系统都会连接在一起，共同借助全球旅游业及互联网的发展，最终形成公平、公正、高效、企业自主的新一代的全球旅游分销网络（GDN）。

目前，德比软件拥有超过全球80，000家酒店数据。每月处理近2,000,000间夜的订单。预计到今年年底每月订单量将达到3,000,000间夜。
合作的酒店及酒店供应商包括：国际和国内酒店集团、使用国际第三方CRS和PMS系统的酒店集团和近1000家中国单体酒店。
与全球各大洲的主流分销及直销渠道合作。

洲际IHG、希尔顿Hilton、凯悦Hyatt、喜达屋Starwood、万豪Marriott、***西方BestWestern、卡尔森Carlson、精选Choice、温德姆Wyndham、雅高Accor、香格里拉、费尔蒙等国际酒店集团；锦江、开元、维也纳、锦江之星、格林豪泰等国内酒店集团；同时也包括使用Sabre Hospitality（SynXis）、Trust、Generes等国际第三方CRS的国际酒店集团，使用Micros、NEC、绿云、捷信达、威达、金天鹅、华仪等PMS系统的酒店及酒店集团；使用德比软件DHotelier6.0系统解决方案的近1000多家单体酒店。

德比软件的渠道合作伙伴包括全球各大洲的主流分销及直销渠道，包括：***********、Expedia、Orbitz、Travelocity、GTA、Agoda、Wotif、TouricoHoliday、MakeMyTrip、H.I.S、Laterooms/Asiarooms等国外渠道，携程、艺龙、去哪儿、中航信等国内渠道，还有全球搜索引擎、社交平台和电商平台如Google、TripAdvisor、Kayak、到到、酷讯、阿里去啊、微信等。