南京招聘

Position Summary:

Serve as the contact person for Jiahui Clinical Service Units to provide patient a smooth and pleasant patient experience within Jiahui system, and provide them necessary information about service, patient education and other patient benefit resources in Jiahui.

DUTIES AND RESPONSIBILITIES:

Coordination of patient care

1. Be single point of contact and manage all aspects of new and existing patient queries
2. Identify and develop relationships with personnel in departments involved in the care of patients.
3. Facilitate new patients medical visit by reviewing records and applications in advance
4. Coordinate services need to be provided include but not limited to arrange resources, set schedule, transportation and escort.
5. Master services and be able to introduce and offer the correct services to patients and their families
6. Assess treatment needs, develop, monitor, evaluate treatment plan and progress for cancer patients according to physician and nursing’s treatment plan
7. Monitor cases by checking patients’ attendance; evaluating patients’ experience.
8. Maintain patients’ records by reviewing case notes; logging events and progress
9. Ensure appropriate health information and education about their diagnosis and treatment plan.
10. Engage patients and their families to be part of the treatment process to the degree their desire
11. Develop and responsible for patient support groups and patient educational workshops

 

Communication between patients and other healthcare professionals

1. Develop effective working relations and cooperate with other healthcare professionals and patients/their families throughout the entire case management process to ensure the achievement of quality care and best possible outcomes for patients
2. Participate and communicate patients’ progress in interdisciplinary meetings

 

Support patients financial decision making process

1. Assess the needs of patients to enable the most appropriate provision of services in a timely and cost effective manner
2. Provide financial counselling for all patients; initiate and follow up GOP requests
3. Enhance and achieve new patient treatment conversion and existing patients’ retention target set by service units
4. Develop plans to optimize and improve conversion ratios

 

Others

1. Support marketing by completing surveys
2. Promote hospital public relations
3. Adheres to professional standards, policies and procedures, quality/safety standards; updates job knowledge by continuous learning; exploring opportunities to provide value added services to patients
4. Demonstrate profession’s clinical standards and Code of Ethics
5. Ability to navigate systems with patients/families. Share knowledge of community agencies and resources. 
6. Demonstrate initiative and leadership in developing services which respond to patient care needs. 

？EXPERIENCES, SKILLS AND COMPETENCIES:

1. Nursing/medical background must to have
2. Proven experience in customer service
3. Has practical knowledge of different type of cancers, procedures and treatments specific to service
4. Strong verbal and written communication with all stockholders
5. Strong assessment skills
6. Excellent organizational skills
7. Computer literacy to maintain and manage case records
8. Clinical assessment and analytical skills
9. Being able to multitasking effectively
10. Excellent time management skills
11. Critical thinking and Problem solving skill

？LANGUAGE PROFICIENCY:

Chinese and English speaking

1. Reading/writing medical records and documents in Chinese and English
2. Basic oral communication with patients and other staffs in Chinese and English
3. Additional languages like Japanese/Korean are desirable

EDUCATION:

1.  Bachelor degree in nursing or above

？WORKING CONDITIONS/SCHEDULE:

1. Hospital environment
2. Oncall Roaster according clinical service unit requirement

 

 

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