南京招聘

JOB PURPOSE

To drive and manage the Sales Support Center organization securing that all functions and operations are running as efficiently and effectively as possible, to meet organizational and operational targets in alignment with Sandvik Coromant strategy, and Sandvik Operations way of working, fulfilling customer satisfaction and Service Level agreements, to ensure premium Customer Experience both internally and externally. To build and inspire as a leader an environment of continuous improvement, making best use of resources, technology and opportunities available anchored from global processes and systems.

 MAIN RESPONSIBILITIES

• Responsible for the Sales Support Center (within identified region) direction and strategy in relation to the served markets, to ensure high quality service in fulfilling all responsibilities and tasks in the most efficient and effective way.
• Manage and co-ordinate the whole regional Sales Support Center organization driving 1st line and 2nd lines operations, processes and way of working, and harmonizing the interactions and the scopes of both to pursue the most efficient and effective way of working focusing on increased automation, increased customer satisfaction and improved operating efficiency
• Align 1st line and 2nd line responsibilities, processes and ways of working with Global Processes, Global functions, Value Centers' responsibilities and relevant Sales Area Managers and Cluster Managers' expectations. Meet organizational and operational targets, to ensure that the efficiency and effectiveness of the provided services and support are realized and maximized through global and regional synergies
• Be a proactive part and change agent within Global Operations Management Team to constantly improve way of serving customers and supporting internal organization
• Contribute in setting global Operations goals, and consequentially define and set targets for Sales Support Center, overseeing and securing their implementation
• Responsible for Sales Support Center demand planning, staff planning and for all activities within the site / facility, making the best use of resources within the Sales Support Center to ensure all proper requirements are fulfilled to reach all targets, including facility management, shared resources utilization and rationalization and IT interface and demands
• Be an inspiring leader and build an environment and culture of continuous improvement and diversity & inclusion valorization, providing guidance and coaching to and through local management team, cascading Sandvik Coromant Strategy and Core values
• Provide overall expert knowledge and direction in Sandvik Coromant business processes, systems and ways of working, encouraging new perspective and changes, and nurturing a Customer Experience and Innovation obsession

REQUIRED COMPETENCIES

• Ability to lead, guide and motivate groups of people to deliver results, build teams and encourage calculated risk taking, initiatives and responsibility
• The confidence and ability to demonstrate leadership even when not acting in formal leadership roles
• Ability to build and cultivate cross functional project teams
• Possess excellent organizational skills including planning, organizing and controlling and ability to prioritize multiple issues
• Critical thinking and problem-solving skills
• Solid skills and understanding of business processes, logistics, quality and IT.
• Holistic understanding of the end-to-end supply chain
• Good knowledge of the total Coromant offer including Services
• Self-propelling with the ability to multi-task and prioritize workloads to meet strict deadlines
• Conflict management
• Influencing and leading aligned with Sandvik's core values
• Sound knowledge of Microsoft Office programs and mainstream applications and systems
• General knowledge and understanding of IT as a whole and use of IT within business
• Fluent English and excellent written and verbal communication skills
• High level presentation skills across all mediums including the creation and presentation of material
• Stress tolerance

EXPERIENCE

• Have a strong experience in designing, building and running Customer Operations or Customer Care global or regional centers / hub
• Have a strong understanding of Commercial or Business Operations management
• Have a proven international exposure experience or aptitude
• Have strong interpersonal skills and the ability to create strong working relationships with internal and external staff
• Have a strong track record in continuous improvement and adapting to changes
• MBA or BA/BS degree in related disciplines
  

关于山特维克集团：
山特维克是一家高科技工程集团，在相关业务领域占据全球领先地位。山特维克的业务范围遍及全球，并在150多个国家设有代表处。2021年，集团员工总人数达44000人，年销售额超990亿瑞典克朗。

山特维克集团旗下拥有四个业务领域，分别负责各自产品的研发、生产和销售：
山特维克矿山：全球领先的采矿设备和工具、服务和技术解决方案供应商。产品范围包括凿岩、岩石切割、岩石破碎、装载和拖运以及物料搬运设备。
山特维克机械加工：全球市场领先的高级工业金属切割工具和刀具系统制造商。产品主要由硬质合金以及金刚石、立方氮化硼和特殊陶瓷等其它硬质材料制成。旗下品牌包括山特维克可乐满、***、多马、山高等。
山特维克材料科技：全球领先的高级材料、特种合金、金属和陶瓷电阻材等高附加值产品制造商。产品领域涉及钢管、钢带、丝材和加热系统。
山特维克工程机械：为建筑领域的各种业务需求提供解决方案，如地表岩石开采、隧道挖掘、掘进、爆破、道路修建、循环和土木工程等。产品包括岩石工具、钻孔机、破碎机、散料搬运以及破碎筛分设备。

关于山特维克可乐满：
山特维克可乐满成立于1942年，总部位于瑞典，隶属于山特维克集团，是全球金属切削刀具和相关技术的领先者，在全球130多个国家和地区拥有代表机构，在20多个国家建有一流的效率中心，并在6个国家建有应用中心。分布全球的3个中央配送中心，确保准确迅速地将产品送交到客户手中。山特维克可乐满于1985年正式进入中国，经过20多年的探索与发展，山特维克可乐满大中华区的服务网络已经覆盖全国。30多年来，山特维克可乐满始终致力于将世界最领先的金属切削刀具技术与产品以及多年服务于全球众多客户的经验积累与中国制造业客户的实际情况相结合，为中国的机械加工企业提供优质的增值服务，帮助企业提高效率，降低成本。位于上海的效率中心和应用中心以及位于天津、广州、西安的培训中心，可为客户提供全面而形式多样的技术培训和优化刀具解决方案。位于河北廊坊的刀具方案设计中心和订制刀具生产厂可为客户量身设计并制造各类订制刀具。