南京招聘

CORE RESPONSIBILITIES (by Task Allocation): 

1. OPERATIONAL FUNCTION

 

I WAREHOUSE OPERATION

 

Meet supply chain objectives such as on time delivery, maintain inventory accuracy and prompt documentation handling stated in Key Performance Indicators and SOP (Standard Operation Procedure)

 

Continuously identify opportunities in which to drive efficiency, reduce financial cost & improve customer service levels

 

Build and maintain strong business relationships with internal & external stakeholders

 

Cross functioning with warehouse team

 

Co-ordinate on warehouse operational efficiencies by communicating down the customer’s expectation which are included but not limited to:

 

• Supervise and monitor staff performance in daily order processing such as pick and pack for delivery, product relabeling, repacking related requirement

• Ensure efficient movement of stock Conduct cycle count, warehouse audit and stock take quarterly basis

• Review and document ongoing operational & process improvements

• Assist with budgets & forecast preparation

• Assist in warehouse inspection to meet requirement in General Warehouse and Dangerous Goods handling procedure

• Perform cycle counts of inventory and ensure inventory system is updated with results

• Investigate variances and identify and eliminate root causes

• Ensure adequate planning and conduct periodical stock takes with appropriate system update of resultant stock counts

• Liaising and arranging transport for finished product

• Work with the Warehouse Executive on Quality Assurance in order processing and system updates

 

II TRADING BUSINESS MODEL

 

• Maintain procurement rates at quarterly basis

• Update monthly sailing schedule for daily booking accessibility

• Accept LCL/FCL freight booking upon receiving emails and EDI alert

• Entering orders into the in-house system Access Electronics order processing

  from EDI or web-based system (specially cater for customized accounts) for custom declaration

• Booking transport, liaising with drivers, Customers & Suppliers

• Providing clients with accurate ETD’s (Estimated date of Departure)

• Keeping database up to date with regard to client requests

• Prepare Letter of Credit and Bank Draft, follow up and submit to bank

• Liaising with internal warehouse departments and offices for inbound/outbound goods Manage inventory level to meet orders

• Status Reporting including weekly vessel routing orders, inventory replenishment and track and trace visibility

• Providing daily / weekly updates to management and customers on deliveries

• Coordinate on time deliveries with overseas agents

   

Direct involvement in customer quotations rate negotiations, handle customer queries or complaints at higher level and handle daily trouble shooting Customer Service and Freight Forwarding Operation duties including order management & provision of updates as set out in the standard operating procedures are to be action accordingly

 

Evaluate appointed vendors’ services and meet KPI report Involves Logistics Manager to evaluate and negotiate pricing and review service level quarterly basis

 

Formulates and implements action plans by ensuring effective and timely delivery of customer commitments by the organization Analyze routes and developing strategies to increase efficiencies

 

 

III CUSTOMER SERVICE

 

Quote export rates to new customer and offer value added service such as warehouse and end-to-end Ex-work handling

 

Undertaking complaints and discuss with logistics manager for team solution

Communicate with overseas agents on consigned shipment and monitor arrival date

 

Maintain relationships with different carriers

 

Provide customized accounts or customer care for corporate accounts

Build and establish strong customer relationships Set regular meetings to discuss pricing issue, customer service feedback and outstanding issues

 

 

1. Communications

 

Communicates and responds to customer complaints at higher level through emails, conference calls and face-to-face meetings within the expected time frame of 24 hours

 

Set regular meetings with vendors such as warehouse, distributor, transporters, shipping line operators and co-loaders

 

To review KPI set and streamlining business issue for root cause analysis and long term solutions needs

 

 

1. Service Quality

 

I General

I Maintain 100% accuracy on all reports and meet standard KPI set

II Promote the belief of continuous improvement, measured by zero defects

III Adhere to all company standards and policy

IV Return all calls within the committed time

 

II Organization & Planning

Work areas shall be neatly organized in a manner, which allows easy access to required information. This includes, but is not limited to, statistical information and standard document filling in BDP Server.

 

III Team Building

Build high morale within team members by working under supervision/guides

Enhance teamwork and cross functioning within the team and cross division support from time to time

 

 

BDP International （简称BDP）
BDP 始建于1966 年。如今，BDP 的营运网络遍布全球，已在140 多个国家和地区建立了独资公司、合资公司和分支机构，仅在美国就有20 余家办事处。 BDP 恪守承诺，使命必达，为广大客户提供度身定制的全球运输物流服务, 并建立起包括：海运、空运和陆运；出口货运代理；物流流程分析，设计和管理；仓储和配货管理；进口客户代理和有关法规咨询；货运信息和和订单跟踪系统等一体化解决方案。
使命和愿景：我们将不断更新技术，提升从业人员素质来巩固我们在市场上的领导地位，
并成为全球物流运输方案提供者中的龙头企业。

BDP was found in 1966. With a Global Network of wholly-owned operations, joint ventures and affiliates in more than 140 countries, including more than 20 offices across the US, we deliver on our promise to provide customized global transportation and logistics services. We will strengthen our market leadership position by leveraging our technology and quality of our staff to become the premier provider of global logistics and transportation solutions.