南京招聘

- Introduce and promote FCA auto finance product and service to end customers that referred by dealer from offline to online, via video conferencing, telephone, enterprise we-chat account, etc. Able to introduce the auto loan procedure and required documents and assist the customer to complete the auto loan applications.

针对经销商推介至线上咨询客户，通过视频、电话或企业微信等工具，为客户介绍我司金融产品及服务，远程详细告知客户办理我司贷款时所需要求和资料清单，并协助客户进行贷款申请

- Contact the sales leads in time to introduce and promote FCA auto finance product and service via video, telephone or enterprise we-chat account. Able to guide the leads to dealers and contact with dealers on the related customers’ dealer visits and keep tracing the customer, aiming to facilitate offline transactions. 跟进线上收集的相关客户线索，通过视频、电话或企业微信等工具，及时与客户取得联系，推介我司相关金融产品，引导客户到店咨询，同时及时推送至经销商相关人员，并持续做好跟进记录，促进线下成交

- Regularly contact the coming-due customers for loan extension business.

定期筛选出未来贷款到期客户清单，主动联系客户，提升非等本产品展期比例

- Assist Customer Relationship & Loyalty Manager on loyalty promotion activities. Contact the target customer and increase the trade-in ratio.

配合客户满意度经理，针对不定期推出的老客户促销活动，主动联系目标客户，提升置换比例

- Provide remote consulting services on financial related queries, to support dealers and customer, aiming to enhance customer satisfaction with written record.

远程解答及支持经销商或者客户提出金融业务相关问题，提升整体客户满意度，并做好相关的记录汇总工作

- Finish other assignments from line manager

完成其他直线经理交办的工作

- Over 2-year experience within tele-marketing / tele-sales in Financial Services industry

拥有2年以上金融行业客服或者电话营销工作经历

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注意：本岗位为第三方派遣岗位。

Established in 1899, Fiat is one of the world major industrial groups. With operations in over 190 countries, the Group comprises 203 plants, 118 research centers, 633 companies and more than 198,000 employees.
菲亚特于1899年创立，是当今世界主要工业集团之一，在190多个国家开展业务，共有203家工厂、118所研究中心和633家公司，集团员工逾19.8万名。

As one of the founders of the world automotive industry, right from its inception, Fiat follows a two-pronged development strategy – penetration into foreign markets and focus on innovation - which is expressed in the technological quality of its products and the adoption of cutting-edge industrial and organizational systems.
作为世界汽车工业的创始者之一，从成立开始，菲亚特就奉行着双重的发展战略：集中创新和走向外国市场。这主要表现为产品的高技术含量以及先进的工业系统和组织结构。

Origins of business relations between China and companies of Fiat Group trace back even to the thirties of the last century. Nowadays, Fiat Group has established three representative offices, 14 WOFEs (Wholly Owned Foreign Enterprises) and nine joint ventures in China and employs nearly 13,000 staff in China. Any detailed information, pls refer to our company website www.fiatgroup.com

菲亚特与中国的最初业务关系可以上溯至上世纪三十年代。至今，菲亚特集团在中国已设立有3个代表处，14家全资子公司和9家合资企业，员工总数1万3千名。了解菲亚特的更多信息，请访问www.fiatgroup.com

With China’s weight becoming more and more significant in Fiat’s global strategy, we are looking forward talented person with great passion, good English communication skills and positive attitude to join us.

随着中国市场在整个菲亚特全球战略中的重要性日益增长，我们诚邀那些具备良好的英语沟通能力、积极的工作态度以及对强烈的进取心的专业技术人士加入菲亚特。

FCA Automotive Finance Co., Ltd. is a wholly owned subsidiary of FIDIS S.p.A. and part of Fiat Group, the Company started to provide auto-related financial services to Fiat Group industrial partners, dealers and customers at the beginning of 2008 after it received approval from China Banking Regulation Commission in December 2007.
菲亚特克莱斯勒汽车金融有限责任公司是意大利FIDIS有限公司在华的独资企业， 同时也是菲亚特集团的一部分。菲亚特克莱斯勒汽车金融有限责任公司在2007年12月取得中国银监会批准正式成立，从2008年起为菲亚特集团在华用户和经销商提供相关金融服务。公司旨在提供完整的经销商库存融资和零售融资金融产品，以此协助菲亚特集团扩大经销商网络，并借助高效创新的金融产品开发更多客户。