南京招聘

About us and the role

H&M entered China in 2007 and has since grown rapidly. The CRM team in H&M’s China is responsible to strengthen customer relationships by building and managing a world-class loyalty program and to increase relevance through the customer journey with strategic CRM efforts. Ensuring that we, through customer centric and life cycle-based communication and actions, acquire and retain customers. 

We are now looking for an experienced CRM Project Manager to join this team. It’s a full-time position, reporting to the Head of CRM team, based in Shanghai.

What you will do

As CRM Project Manager you are accountable for bringing various CRM projects to life by managing time plans, coordinating internal and external partners (creative agencies, production companies, digital agencies, printers, etc) and ensuring timely deliveries through all phases of the project.  Your main responsibilities include, but are not limited to:

• Work together with internal and external functions to drive business KPI, including but limited to Recruitment, Engagement and Monetization.
• Manage operation for our loyalty program to maximize member lifetime value.
• Work closely with product team to develop customer centric products and experiences. 
• Drive, implement and execute Tmall CRM strategy working closely with internal cross teams, 3rd party vendor and counterparts at Alibaba. 
• Develop the detailed method, planning and reports of Tmall CRM to support business  team in targeting and building a relationship with their users.
• Take the initiatives in collecting preferred practices and new opportunities across industries to continuously optimize Tmall CRM.
• Manage CRM ongoing operations: campaigns and promotion creation and execution, contents and on-target messages set up and delivery to segmented audiences across all channels.
• Drive Business innovation such as private community operation for members.
• Support data analyst to build tracking and measurement format to evaluate operation performance.
• Be able to find insight and recommend improvements based on data analytics.

Who you are

As a person we believe that you have a holistic mindset and focus. You proactively involve and co-create with different stakeholders and truly believe that diversity increases the quality of decision. In order to be a successful CRM Project Manager at H&M we also believe you have:

• 3-5 years’ proven experience from project/production management roles, agency or client side, experiences with Tmall platform is a must.
• Ability to oversee omnichannel productions (print, digital, social & film)
• Organizing skills with high attention to details
• A solution-oriented mindset that enjoys making the impossible possible
• Capacity to manage multiple projects and deliverables simultaneously
• Great communication and team collaboration skills
• Creative personality with interest in design and fashion
• Familiarity with relevant production management software and common communications tools
• Ability to communicate fluidly in both Chinese & English

H&M（Hennes & Mauritz AB）发展历程始于1947年Erling Persson先生在瑞典开设的***家女装店。在70多年的品牌发展过程中，H&M始终秉承“以优惠的价格提供时尚和品质”的商业理念，将流行于时尚前沿的潮流趋势带到全球61个市场4,000多家门店中。如今，H&M已发展成为一家全球化的公司，拥有148，000多名员工，服务于数百万顾客。自2007年进入中国以来，H&M 已经在大陆拥有300多家门店。

作为全球***时尚零售公司之一，H&M不仅拥有女装、男装、青少年装、童装、化妆品、配饰、鞋履、家居等诸多精选系列，还是开创服装零售行业与多位设计师跨界合作先河的时装公司。更多详情，请关注“HM集体招聘公众号”


We are a value-driven, customer-focused, creative and responsible fashion company. We offer you fashion, fun and action!

ABOUT H&M

H&M (Hennes&Mauritz AB) is a leading global fashion company which established in Sweden in 1947. In the course of nearly 70 years' development, H&M has been sticking to its business concept of Fashion and Quality at the Best Price, and has brought fashion into 4,000 stores in 61 markets with more than 148,000 employees. Since its entry into the China market in 2007, H&M has established more than 300 stores in 69 cities.
H&M offers a wide and varied range of inspiring fashion that gives customers the chance to mix and match and express personal style. As a global company, we believe it’s important not just to have great business success – but to take full responsibility for our production, our employees and the world around us.
You can get more information via “HM集体招聘公众号”