南京招聘

知名美资企业招聘

高级技术支持经理/技术组长

大连-PM（英语）

Purpose of your role
The successful Project Manager (PM) candidate is expected to lead and manage a small to midsize Application support team responsible for supporting highly business critical applications for IM and ISFA business departments. The candidate shall oversee all aspects of support and operations e.g. Incident / Service request / Problem management; ensure compliance to all agreed SLAs and requirements, Timely and accurate reporting and do the People management. The candidate will also perform a variety of tasks including coordinating with other Support teams and technology stakeholders, Planning and setting milestones for new add-on services for support, assign responsibilities and monitoring, summarizing and communicating progress and status.
The candidate will be responsible for providing application support services for other Technology Support teams such as IM and ISFA technology support who will be their prime stakeholders. The candidate will work very closely with their prime stakeholder support teams in India and UK, to ensure that their service operation levels meet their prime stakeholder’s objectives and requirements spread across Asia and UK.
Your key accountabilities
· Production Support functions
(Incident Management; Problem Management, Business Continuity/Disaster Recovery, Service Request fulfilment)
· Project Management
o Planning and tracking the support transitions for new add-on services
o Continual improvements via process enhancements and automations
o Service reporting to various stakeholders
o Coordination and build relationships with other Support teams
o Track the risks, issues and work to actively resolve/mitigate them
· Ensure Production stability
· Work on Team’s readiness for changes and releases in existing applications
· Ensure that work is completed and delivered as quality goals
· Consistently deliver on goals set by the application support managers
· Initiate service level improvements
· Maintains a high level of functional knowledge and growth within the team
· People Management & effective mentoring/coaching
· Maintain a knowledge bank to improve service and manage risks
· Pro-active communication and customer engagement
· SLA management in co-ordination with Service Delivery Manager
· Influence change to improve operational stability
· Appraise team members’ performance as per defined process
Your skills and experience
· At least 10 years of industry experience with exposure to complete life cycle of development & support
· Extensive experience of managing support teams in a dynamic and fast paced environment
· Strong understanding of ITIL processes
· Excellent written and verbal communication skills and a strong people manager
· Good knowledge of industry standard project management and operational methodologies
· Ability to operate largely independently, with minimal guidance and monitoring
· Appreciation and knowledge of technologies used within the project.
· Good client relationship management skills
· Ability to lead and motivate the support team
· Proven ability to work well under pressure and in a team environment
· Self motivated, flexible, responsible, and a penchant for quality
· Ability to manage a team of project leaders/technical specialists, analysts and systems developers
· Ability and experience to apply new skills / additional information acquired in relation to role
· Ability to prioritise own activities, work under pressure.
· Team player with commitment to achieve team goals
· Motivated, flexible and with a ‘can do’ approach
· Delivery and results focused
Desirable Technical Skills / Experience (Nice to have)
· Experience in managing software development projects
· Experience in project planning and tracking tools such as MS-Project
· ITIL certified professional
Personal Characteristics
· Excellent written and oral communications skills in English. Experience and ability to do business communications
· Able to speak and understand Japanese language
· Customer focused – strong service ethic.
· Good influencing and negotiation skills
· Able to prioritize work. Excellent time management skills
· Calm approach when under pressure. Able to lead and direct team effectively under such situations

大连-技术组长（英语）

Purpose of your role
The successful candidate would be expected to assist in production support & maintenance of critical Investment Management (IM) applications and Investment Services & Fund Accounting (ISFA) applications with a focus on specific business needs and service oriented approach. The role requires the candidate to be able to do:
1. Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution OR escalate the incident to appropriate support team within defined service level agreement (SLA). If escalated then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business.
2. Support & Operations: Required to perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc.
3. Communication and Reporting: Regular communication to business and technology stakeholders through emails, phone, chat etc in English language. Shift handovers to other location’s support team.
The candidate will be part of highly dynamic production support team who will be working very closely with their other location support groups in India and UK to provide follow the sun support services to their business. Candidate should be enthusiastic to work in highly demanding situation under multiple technologies stacks cutting across multiple business domain. Candidate is also required to focus on knowledge sharing amongst fellow team members through various knowledge sharing means such as Training sessions, Clear and Up-to-date documentation available in knowledge sharing repository.
Your key accountabilities
· Support wide range of applications including Charles River (trading platform) & ISFA business applications
· Ability to pick support for more applications and business requirements
· Production support, Incident resolution and driving the Problem management
· Problem analysis and resolution
· Work closely with the India team to understand the requirements of production environment.
· Develop and maintain mappings between source and target systems and data sources
· Liaise with India support team to understand functional implications of changes
· Will be expected to share on-call rotation, work in shifts.
· Should be flexible with time to work early mornings and over weekends.
Your skills and experience
Experience and Qualifications
· Graduate from a reputed University
· 5-6 years of relevant industry experience consisting of 4-5 years in application production support
· Experience of complete project lifecycle execution from Requirements Analysis to Production Support
· Experience of working with multi-cultural and geographically disparate teams.
Essential Technical Skills
· Experience and well versed with Scheduling tools – Autosys OR Control-M. Candidates with knowledge of both the tools will be preferred.
· Well versed with database SQL queries. Should be able to write medium to complex SQL queries
· Familiarity with Oracle database
· Hands on and working knowledge of UNIX, shell scripts (AIX, LINUX preferred)
· Must have used OR aware of Enterprise messaging products (preferably MQ Series and MQ-WMB)
· Technology experience in Service Management
Desirable Technical Skills / Experience (Nice to have)
· Experience in supporting Java/J2EE based applications. Candidates with software development experience in such applications will be nice to have.
· Experience or working knowledge of Informatica or any other ETL tool
· Experience in Capital Markets business domain such as Fixed Income, Equities, Derivatives, Funds management and accounting, Pricing, Valuations, Corporate actions etc
· Experience with Charles River Development trading application
Personal Characteristics
· Excellent written and oral communications skills in English to do business communications
· Able to speak and understand Japanese language
· Able to prioritize work. Good at time management skills;
· Quick responsive behaviour
· Customer focused – strong service ethic.
· Good analytical, problem-solving and documentation skills.
· Able to work on own initiative with minimal direction.
· Conscientious, with good attention to detail.
· Ability to adapt to changing business needs.
· Calm approach when under pressure.
· Ability to master a dynamic environment, translate ambiguity into clear technical specifications that are bought into by all stakeholders

北京-高级技术支持工程师（日语）

要求：1.3年以上linux/unix系统技术支持工作经验，有RHCE者优先考虑

2.日语听说读写熟练，懂商务礼仪

3.本科以上学历，计算机相关专业毕业

以上职位提供有竞争力的薪酬及福利待遇，应聘请注明地点，谢谢！

有意者请投简历至hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.