南京招聘

Job Summary:
Performs operational and Tier 3 level support for production applications in a range of business portfolios. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.
Postholder will demonstrate knowledge of key business processes, products and services, within agreed areas of expertise.
为业务范围内的应用系统提供第三级别的运营支持。主要职责包括系统的日常事件管理，运营维护和支持，开发支持及预防性措施分析。
需要掌握专业领域内主要业务流程，产品和服务的知识。
Essential Functions of the Job:
The scope of this role includes but is not limited to:
· Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.
· Determination of root cause of incidents (configuration vs. defect)
· Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
· Installation of applications in supported environments.
· Deployment of application upgrades and fixes
· Responding to automated alerts on the health of systems
· Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
· Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
· Adhere to Company and ITIL guidelines for Incident, Problem and Change Management.
· Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.
· Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
本职位包括但不局限与以下内容：
· 对通用的及私有的应用与系统平台进行重建，分析，诊断和故障排除
· 判断事件的根本原因（配置问题或系统缺陷）
· 与相关团队合作，制定解决方案或可行性替代方案
· 应用程序安装
· 应用程序的升级，补丁安装
· 响应系统预警以保证系统的健康运作
· 执行系统运行维护和监测相关的任务
· 执行以应用系统预防性维护为目的的例行检查，并且汇报其状态
· 遵守Company 和ITIL对于事件管理，问题管理及变更管理的指导方针
· 有效地通话管理，包括电话内容记录，监测和更新，优先级设定，并且及时解决
· 确保所有工作按照要求的标准，方法和流程来实行和记录
Job Requirements:
· Degree in Computer Science or related discipline.
· Further or Higher education standard qualification.
· Fluent in English language, written and verbal
· 3+ years in Application Management, Operational Support environment/discipline
· ITIL Foundation Certificate
计算机科学或相关专业学士
流利的英文听说读写能力
3年以上应用管理或运营支持相关工作经验
ITIL Foundation认证
开发工具&数据库：
· .NET framework 1.1 & 2.0 使用经验
· 初级或中级.NET 开发或脚本编辑经验(ASP.NET/VB.NET/C#.NET) 掌握一般的SQL2000的知识，并深入掌握SQL2005.2008的知识
· 掌握Stored Procedures，SSIS,SSRS及 Data Transformation Services
· 掌握Lotus Notes 公式及脚本

Interested Candidate, please send your resume to hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.