南京招聘

工作职责:

1. Responsible for the establishment, maintenance and improvement of the department

s quality management system, and be responsible for the business quality control of the department.

2. Responsible for communicating with service teams on issue identified in quality monitoring, help team with performance improvement.

3. Responsible for quality management communication with external departments, such as service, product, procedure issues identified through competitor analysis.

4. Participate in and plan various quality management activities, such as participating in company quality committee, etc.

5. Participate in quality related projects planning, progress and result reporting.

6. Responsible for weekly and quarterly reports on service quality.

7. Responsible for QA team internal skill enhancement training planning.

8. Reasonable arrangement of subordinate staff, responsible for daily operation and maintenance management and personnel management.

9. Unscheduled business trips to guide and support QA work of other premises and overseas teams.

10. Complete other works assigned by line managers.

任职资格:

1. Full-time bachelor

s degree or above with team management experience.

2. 5 years

experience in operation management or quality management in call centers, those who have tourism industry background preferred.

3. Ability of listening, speaking, reading and writing in both Chinese and English.

4. Familiar with Call Center Quality Inspection System. Ability to formulate quality standards according to business with improvement plans.

. Excellent logical thinking ability and communication skill, can communicate, negotiate with both internal and external department.

6. Excellent time management ability, strong data mining and analysis ability

7. Project experience preferred.

8. Have a good team spirit and be able to withstand high-intensity work pressure.

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".