南京招聘

Job Responsibilities

Processing of sales transactions

·       Process post-sales transactions e.g. new service provisioning, service migration, credit/debit adjustments etc.

·       To work closely with Account Managers (AMs) to ensure that all necessary documents required for raising works orders are accurately completed and submitted on time; and to ensure RFS is not missed. Assure the completion, readiness, validation and accuracy

·       Order processing, to work closely with other internal departments to ensure smooth delivery of service to customers, assure Ordering lead time by regular check-point and check list with stakeholders

·       Work order creation, processing, to provide Order Status/Billing report weekly

·       Account creation in systems, contract custodian

·       To ensure that revenue is properly captured for each sales sector.

·       Attend to termination requests, transfer requests, change billing address requests, etc.

·       Teamwork with stakeholders to promptly resolve relevant issues raised by the customers.

 

Provide support on billing matters

·       Account billed revenue report, update, forecasting, provide billing report analysis and forecasting reports monthly

·       Assist AMs in answering enquiries / queries on order status, billing disputes / enquires, etc. This includes any billing issues such as consolidation of billing accts, billing discrepancies, refunds, outstanding payment, etc. Meeting customers (together with AM) for complicated billing issues, if required.

·       Monitor adjustments due to customer and ensure proper billing to customers.

·       Prepare and monitor any rebates / credits due to customers

·       Liaise with Billing Operations to ensure that customer bills are in order, help investigate discrepancies/inconsistencies in customer bills, assist FM and AM for customer Billing issues and resolutions

Job Requirements

 

·       A recognized Diploma preferably with a few years of relevant experience

·       Meticulous, organized, able to multitask and adapt quickly

·       Possess a customer-oriented mindset

·       A team player with initiative and a strong sense of accountability

 

Personal Attributes

 

·       Good command of English

·       Must be self-driven and pro-active in problem solving

·       Independent and resourceful

·       Ability to work under tight time schedule

·       Excellent interpersonal skill and initiative to with other staff

 

NCS集团是亚太区优秀的信息通信服务供应商，隶属于新加坡电信集团，业务涵盖了亚太和欧洲、美洲的20多个国家。NCS提供端对端的信息通讯技术解决方案，帮助政府与企业通过创新型技术实现商业价值。我们的交付能力包括咨询、开发、系统集成、外包、基础设施管理以及门户解决方案。另外，NCS还提供移动、社交网络、商业分析以及云计算服务。
NCS总部设在新加坡，拥有超过8000名员工，为政府及大型全球商业企业提供服务。服务行业包括公共部门、国防、国土安全、教育、交通、物流、机场运营、航空、医疗保健、金融服务、制造、电信以及公用事业。
NCS集团是新加坡“智慧国”战略合作伙伴，全程参与了新加坡在智慧城市发展建设历程中的每一期行动计划，累积了丰富的成功经验和专业知识。通过统一实践的电子政务和新兴技术，为智慧城市项目提供顶层设计规划和具体方案，将城市态势感知、公民交流和运营效率的提升有机的结合在一起，跨越各个领域来帮助建设可持续发展的、智慧的安全城市。