Sr. Customer Service Representative
芯源系统有限公司
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2020-11-24
- 工作地点:成都-高新区
- 招聘人数:2人
- 工作经验:2年经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:5-8千/月
- 职位类别:客服专员/助理
职位描述
RESPONSIBILITIES:
Liaison between field sales offices and corporate head quarter: provide support for order status, to regional sales manager.
Administrate and maintain the MPS forecast system – Adexa and customer relationship management system - vTiger
Act as the first customer contact person to handle customer inquiries for assign product lines, provide tactical support including but not limited to: customer inquiry, price quotation, lead times, and supporting sample information.
Process customer orders/changes accordingly to established department procedures after confirming the stock availability and customer product allocation,cmmunicate with customer on relevant information.Re-promise orders when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs. Arrange delivery schedules based on customers’ delivery requirements and electronically process delivery orders. Communicate timely with customers on delivery status.
Collect, document and consolidate customer feedbacks/complaints according to defined procedures. Initiate coordination with the relevant personnel such as sales, logistics, warehouse and finance to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Support supervisor/sales supervisor any unmet customer needs.
Prepare weekly, quarterly and annual forecast by collecting and reporting results
Update and maintain daily, weekly and monthly reports for sales
Work with sales office to compile monthly sell thru (POS) and inventory reports
Coordinating with production control to ensure product availability
REQUIREMENTS:
Familiar with MRP/ ERP system
Fluent in English speaking, writing, reading and listening
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Good team player, customer-oriented and strong sense of commitment
Solid organizational skills, including the ability to prioritize and multi-task
Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations excellent negotiation and problem solving skills.
High responsibility and Self-motivated
职能类别:客服专员/助理
公司介绍
MPS 2022校园招聘现如约而至,诚邀勇于创新、敢于挑战的你!加入MPS,与芯同行,引领未来!
公司福利
·全球知名模拟IC芯片研发公司
·公司文化:工程师文化,技术导向,关注员工成长,提倡工作、家庭和生活平衡
·薪资体系:行业领先薪资 + 股权激励 + 六险一金 + 20天超长年假 + 年度旅游 + 年度体检 + 节假日其他福利
联系方式
- Email:hr-cn@monolithicpower.com
- 公司地址:成都市高新西区综合保税区科新路8号 (邮编:611731)