南京 [切换城市] 南京招聘

Sr. Customer Service Representative

芯源系统有限公司

  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2020-11-24
  • 工作地点:成都-高新区
  • 招聘人数:2人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:5-8千/月
  • 职位类别:客服专员/助理

职位描述

RESPONSIBILITIES:

  1. Liaison between field sales offices and corporate head quarter: provide support for order status, to regional sales manager.

  2. Administrate and maintain the MPS forecast system – Adexa and customer relationship management system - vTiger  

  3. Act as the first customer contact person to handle customer inquiries for assign product lines, provide tactical support including but not limited to: customer inquiry, price quotation, lead times, and supporting sample information.

  4. Process customer orders/changes accordingly to established department procedures after confirming the stock availability and customer product allocation,cmmunicate with customer on relevant information.Re-promise orders when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs. Arrange delivery schedules based on customers’ delivery requirements and electronically process delivery orders. Communicate timely with customers on delivery status.

  5. Collect, document and consolidate customer feedbacks/complaints according to defined procedures. Initiate coordination with the relevant personnel such as sales, logistics, warehouse and finance to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Support supervisor/sales supervisor any unmet customer needs.

  6. Prepare weekly, quarterly and annual forecast by collecting and reporting results

  7. Update and maintain daily, weekly and monthly reports for sales 

  8. Work with sales office to compile monthly sell thru (POS) and inventory reports

  9. Coordinating with production control to ensure product availability

    REQUIREMENTS:

  1. Familiar with MRP/ ERP system

  2. Fluent in English speaking, writing, reading and listening

  3. Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

  4. Good team player, customer-oriented and strong sense of commitment

  5. Solid organizational skills, including the ability to prioritize and multi-task

  6. Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations excellent negotiation and problem solving skills.

  7. High responsibility and Self-motivated


职能类别:客服专员/助理

公司介绍

芯源系统股份有限公司(Monolithic Power Systems 简称MPS)是一家拥有自主创新工艺技术,专注于新设计和定义高性能电源管理方案的模拟和混合信号半导体公司,目前自主研发电源管理产品已超过4000种,广泛应用于工业、通信基础设施、云计算、汽车以及消费类电子等领域。MPS经过24年的全球市场拓展,目前MPS在美国、中国大陆、中国台湾、韩国、日本、新加坡及欧洲等地建立了20余家分支机构,全球雇员近2500人,其中成都公司在册员工1500余人。自2003年开始,公司先后在中国建立了MPS上海、MPS成都、MPS杭州等公司,并在深圳、北京、西安、广州、南京、武汉、厦门、青岛等地设立了分公司或办事处。
    MPS 2022校园招聘现如约而至,诚邀勇于创新、敢于挑战的你!加入MPS,与芯同行,引领未来!

公司福利
·全球知名模拟IC芯片研发公司
·公司文化:工程师文化,技术导向,关注员工成长,提倡工作、家庭和生活平衡
·薪资体系:行业领先薪资 + 股权激励 + 六险一金 + 20天超长年假 + 年度旅游 + 年度体检 + 节假日其他福利

联系方式

  • Email:hr-cn@monolithicpower.com
  • 公司地址:成都市高新西区综合保税区科新路8号 (邮编:611731)