南京招聘

- Handle calls, emails, Chats & Web tickets (daily)- 处理电话、电子邮件、聊天和网上提交的技术支持问题(每日)- Address technical queries and fix or log them appropriately accurately-妥当的处理技术问题或者转交给后台。- Escalate queries when required to appropriate personnel- 在需要时升级给负责人员- Identify trend of calls / tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)- 分析确认每个问题订单，并将其转交于相关经理(IM)/ L1.5、TL、SDM- Log tickets in Service Now (SNOW) as per policies assigned according to the policies & procedures- 根据相关程序和政策处理分配的任务- Ensure Follow up mechanism is in place, target customer’s issue resolution in an optimized manner enhancing Customer Delight 确保跟踪机制到位，以优化的方式对客户的问题进行解决，提高客户的满意度- Ensure consistent productivity and quality of service- 确保持续的生产力和服务质量- Meet SLAs and individual KPIs- 达成SLAs和个人KPI。- Assist Operation Support System (OSS) with problem determination & Handle any Severity 1 & 2's appropriately- 使用操作支持系统(OSS)处理问题，处理任何严重的问题L1 & L2。- Should manifest flexibility to support operational requirements- 灵活的支持业务需求- Maintain highest level of ethical work standards and be compliant with Organization & Project policies & procedures- 保持***水平的道德工作标准，并符合组织和项目的政策和程序。- Shift timing is 9 hours which includes one hour break- 上班时间为9小时，包括1小时休息。- Shift & weekly off rotate every month as per business requirement- 根据业务需求，可能会有每个月轮班。- Read and write CET4 English skill is preferred- ***有CET4英文读写能力。     - Japanese N1 with good read and write and oral ability.- 日语一级很好的读写说能力。 

迈思信息技术有限公司（MaesInfo）是一家布局全球的专业软件产品及软件开发公司，在美国硅谷，匹兹堡， 欧共体以及中国的多个城市都拥有自己的分公司，研发中心。公司主要提供IT服务（ITO），商业流程外 包（BPO）， 智能化解决方案和IT 培训，为客户提供高效率，高质量及高可预期性的服务。

作为软件服务主要提供商，我们拥有专业的市场分析员，系统架构师，技术顾问，界面设计师，软件工程师，数据库管理工程师及质量管理工程师。我们提供基于面向服务架构（SOA）的企业信息系统服务，及具有创造性的用户界面设计，电子商务软件开发和事务流程自动化等快速优质的软件外包和离岸开发服务。我们的客户遍布于制造、金融服务、医疗、零售等行业，其中包括有世界排名前500强的高科技企业。并且在北美、日本建立了广泛的外包渠道，在业界有着突出的成绩。

在中国，我们***的外包研发中心建立在西部业务的福地四川成都，这里孕育着大批优秀的软件专业人才。在江苏常州，我们建立了面向华东地区的软件研发及外包业务中心，其中常州的软件研发项目入选当地领军型海归人才项目，并获得海归领军型人才项目专项资助。与此同时，常州的外包业务中心开始承接海外外包项目，特别是在美国的全球500强企业的离岸外包业务。在深圳及西安， 我们正在建设地区性软件研发及外包业务中心， 面向地区市场，并承揽海外业务。此外， 在美国硅谷，欧共体及卡尔加里我们都拥有自己的分公司，这使得我们的全球客户服务具备地理位置上的绝对优势。

MaesInfo is a leading provider of professional outsourcing service with a Global Development Center in Chengdu,China and as well as PM offices in the USA and Canada.MaesInfo engages in IT Outsourcing(ITO)and R&D while also developing its software products.MaesInfo's goal is to become China's IBM and we strive to be the leader of China's IT Outsourcing industry.

Our Global Software Development Center is located in Chengdu,China and offers a hotbed for nurturing the talent to develop and deploy the world's highest-quality software.With branches in Beijing, Silicon Valley and Calgary,we're well positioned to serve our customers globally around the clock.We offer a disciplined approach to offshore outsourcing for companies all over the world.Our high-quality and low-cost operating model allow us to pass on more than 50% cost savings to our clients while continuing to improve our productivity and predictability.

As a leading provider for Enterprise Information Systems based on Service Oriented Architecture(SOA),we stand out with an impressive track record across various industries all over the USA and Japan.Our top-notch team includes Business Analysts,Architects,Process Consultants,Interface Designers,Software Engineers,DBA and QA/QC Engineers etc.

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