南京招聘

POSITION SUMMARY

Manage the day-to-day tier 2 manager and employee interactions and execution of lifecycle HR processes. The jobholder serves as the “face of HR” to the general population of employees and managers, and therefore plays a critical role in the development and evolution of the Air Products employee experience. The role is responsible for ensuring HR support enabling operations to meet organizational objectives, follows service level leading practices, and integrates with the other functions within the HR team for consistency.

The role manages the day-to-day manager and employee interactions and execution of lifecycle HR processes. The position holder is responsible for execution of the processes and collaboration with Employee Support, SBS HR Services, Business Partners, Communities of Expertise and other parts of the system required to operate the process (e.g. third-party payroll/benefits providers, IT, finance, etc.)

The position holder is expected to be knowledgeable in HR Policies & Procedures, Recruitment process, Employee Relations and Compensation and Benefits administration; able to expedite solutions and be a reliable source of accurate information to managers and employees. The position requires excellent communication and problem-solving skills, high performance and work ethic to drive to completion, as well as the ability to relate to people at all levels of the organization to understand and resolve issues.

PRINCIPAL ACCOUNTABILITIES

This position is accountable for the following end results:

1. Manages tier 2 employee & manager inquiries, requests & cases:
   1. Receives & responds to all initial cases via ticket, email, call, etc.
   2. Ideally, responds with accurate resolution upon first contact, or, if necessary, conducts the appropriate investigation and/or research to identify and present the appropriate resolution
   3. In exception cases, escalates request by escalating ticket to SBS HR Services, CoEs or HR Partners

1. Manage workload efficiently to fulfil commitments in accordance with established service level agreement (SLAs)

1. Develop core competency in HR tools and programs (SAP, Kenexa, LearnEx, Case Management Tool, etc.)

1. Execute & support life-cycle day-to-day HR processes, manage associated knowledge & content:
   
   1. Support the recruitment process as required
      
   2. Facilitate on-boarding process for new hires
      
   3. Administer employee benefits including medical insurance, annual flu vaccine program and annual welfare health check program,etc

1. Provide monthly/ad-hoc payroll instructions for payroll processing every month

1. Prepare and issue letters (eg. confirmation, promotion and salary adjustment letters, employment certification, etc)

1. Complete data for compensation and non-compensation surveys

1. Administer tuition reimbursement and training grant application

1. Schedule and coordinate lunch talks

1. Provide Training logistic support as required

1. Administer employee separations by issuing, final release letters, Protecting IP Letter, to leavers and provide Payroll with final instructions for final salary release

1. Performance management such as issuing PIP, disciplinary action report as required.

• Labor relations management:

• Labor contract renewal for CEAP local employees
• Application of relevant permits with labor bureau (special working time permit,etc)
• Union Issues
• Settlement of labor dispute
• Work-related injury cases
  

1. Identify improvement opportunities to improve work processes and participate in group/team projects or initiating individual improvement projects when opportunities arise

1. Implement process enhancements and changes as required by the Communities of Expertise and other sources of demand.
   

MINIMUM REQUIREMENTS AND QUALIFICATIONS

Competencies Skills and Experience:
Competencies:

• Empathy
• Employee Engagement
• Problem Solving
• Diversity & Cultural Awareness
• HR Operational Excellence
• Continuous Improvement
• HR Solution Design & Delivery
• Positive Attitude
• Manage execution
• Passion to be the Best
• Quick learner
• Strong sense of responsibility
• Good customer service consciousness
• Good team-work spirit

Education & Experience:

• Bachelor’s degree in human resources management or relevant certification
• Minimum 4-5 years’ experience in HR Operations and/or Recruitment
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

? Working knowledge on SAP/Workday system would be an added advantage

Skills:

• Results oriented with time management, problem solving and issue resolution skills
• Ability to prioritize, multi-task and remain flexible and change pace with workflow demands
• Has a 'can do' attitude and strong ability to work independently as well as in a team environment
• Attention to details, accuracy and professionalism.
• Strong communication skills with an emphasis on tact and diplomacy to deliver customer service excellence over the phone, live chat and email.
• Good spoken and written English
• Ability to maintain strict confidential and employee privacy information
• Sound knowledge in the area of labor policies and regulations of the government.
  

This job description is not exhaustive and additional duties may be added according to the needs of the business.

The incumbent must, at all times carry out responsibilities and duties with due regard to company Policies and Procedures

    空气产品公司（Air Products, 纽约证券交易所代码：APD）是一家世界领先的工业气体公司，拥有近80年的历史。公司专注于服务能源、环境和新兴市场，为包括炼油、化工、金属、电子、加工制造和食品饮料等众多产业的客户提供生产所必需的工业气体、相关设备和应用专业技术。空气产品公司也是一家全球领先的液化天然气工艺技术和设备供应商。公司同时还开发、设计、建造、拥有并运营着一些全球***型的工业气体项目，包括气化项目。这些气化项目以可持续的方式将丰富的自然资源转换成合成气，用于生产高附加值电力、燃料和化工品。

    2019财年，公司在50个国家和地区的运营销售额达89亿美元，当前市值超过650亿美元，使其成为美国市值***的化工企业。其全球来自不同背景的1万7千多名充满热情、富有才华和忠诚敬业的员工在空气产品公司更高使命的引领下，致力于创造创新的解决方案，助力环境改善，增强可持续发展，并解决客户、社区及全球所面临的挑战。欲获得更多信息，请登陆公司中文网站：****************** 或扫描关注“空气产品公司”中国区官方微信。

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.

The Company had fiscal 2019 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion, making it the largest American chemical company by market capitalization. More than 17,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. For more information, visit ***************.