杭州余杭区商场物业客服主管
仲量联行测量师事务所（上海）有限公司物业管理部
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：物业管理/商业中心
职位信息
- 发布日期：2020-09-29
- 工作地点：杭州-余杭区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 职位月薪：7-8千/月
- 职位类别：客服主管
职位描述
1、在物业管理部经理领导下，具体行使管理、监督、协调服务的职能。
2、负责考勤的统计和收集和办理各类收费业务；
3、每日不定时巡查项目内外区域环境卫生、设施设备和绿化养护，发现情况及时记录报告；
4、定期对客户资料进行整理、归档；
5、接听客户电话，及时登记报告，接受客户投诉，做好记录及时向上级反映、跟踪、反馈客户，客户报修回访；
6、做好物业费、地下停车费的收费工作；
7、拟写客户告知书等文书。
8、完成领导交办的其他任务。
职位要求：
1、大专以上学历；身高165cm以上，形象气质佳，亲和力强；
2、3年以上客服主管工作经验；具有甲级写字楼客服管理相关工作经验者优先；
3、能独立，有效展开日常部门管理工作，监管及培训属下员工，有紧急事件的善后处理经验；
4、较强的沟通能力，能妥善、独立处理客户投诉；英语沟通能力优先。
职能类别：客服主管
公司介绍
About JLL –
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
联系方式
- 公司地址：地址：span芋秋路