南京招聘

Purpose of the position

To carry out defined traffic controller position of control tower for Key Account and follow up Area guidelines,Company’s policies to fulfill business processing.

Key Tasks

Import

• To follow up on accurate arrival date and feedback the information to customers and overseas stations on executed activities and incurred charges.
• To check and verify cargo informations / status and track & trace system update.
• To coordinate among departments if applicable.

Export

• To follow up on routing orders / order acceptance and feedback the information to customers and overseas stations on executed activities and incurred charges.
• To check and verify cargo informations / status and update track and trace system.
• To coordinate among departments if applicable.

General Duties

• Ensure customer satisfaction and customer retention by active delivery of professional customer service, timely and friendly.
• Check and verify cargo status timely and accurately.
• Roll out approved/proposed improvement on operational procedure and internal&external system.
• Fulfill SOP under cooperation with related operation teams,local BU and overseas offices.
• Escalate the direct superior any irregularities or queries and make feedback if needed.
• Feed back pre-claiming and status to customers actively.
• Order/Performance management – handle customer’s requirements and complaints,follow up claiming, verify credit terms & status,and coordinate with PA departments concerned on related issues.
• Move forwards KPI management and reporting requested on SOP.
• To take up additional tasks as assigned.
• Back up for other team members,if necessary.

Decision Making Authority

• Making decisions by view of IMS processes.
• Taking actions by view of operational excellence.
• Exception handling after consulting with direct superior only.

Function / Market & Industry Knowledge / Business Acumen / Process working

• Functional experience in Airfreight and/or Oceanfreight
• Knowledge of PA systems
• Good understanding of PA (strategy, products, network)

Skills & Competencies

• Personality traits

- Customer focused

- Communication & interpersonal skills

- Team player

- Solution oriented

Educational background / Work experience

• Operational Industry experience (minimum 3 years)

Language skills

• Language skills: English and Mandarin

Computer Literacy

• Proficiency in MS Office applications (Word, Excel, Powerpoint)