南京招聘

POSITION SUMMARY:

The main responsibility for this position is to ensure that patients receive great customer service for their experience at Jiahui and to assist patients with appointment scheduling and handling customers’ enquiries or concerns.

？JOB RESPONSIBILITIES:

1. Deal directly with customers through website, wechat, email, etc.

2. Assist patients with appointments in HIS.

3. Execute clinical roistering in HIS

4. Activate emergency messages with speed and accuracy.

5. Provide excellent customer service, solve patient issues, and work together with other clinic/hospital staff to ensure a great experience for the patient.

6. Maintain a tidy and clean working environment at workstation.

7. Identify areas for improvement and participate in improvement initiatives.

8. Ensure teamwork and participate in all activities related to the smooth running of the department.

9. Perform other duties as requested by Supervisor or Manager.

10. Information transfer and communicate with internal departments;

11. Respond promptly to customer inquiries and provide feedback to patients, handle and made patients appointments and provide feedback to patients;

12. Record details of inquiries, comments and appointments;

JOB REQUIREMENTS:

1. College or above, at least 1 year related working experience;

2. Familiar with on line sales or customer service,

3. Have sense of responsibility and follow up habit

4. Able to work independently and effectively during night and overnight shifts;

5. Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;

6. Fluent English, both spoken and written;

7. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);

8. Excellent communication and interpersonal skills;

9. Flexible and team minded.

嘉会立体化健康医疗网络包括一家500床位综合国际医院、多家综合诊所，以及提供全面健康管理方案的健康中心。嘉会遵循国际标准提供安全可信赖的全方位品质医疗，从健康管理、急诊门诊服务，到复杂手术及住院治疗，更可无缝对接海外转诊，带来“以家庭为中心”的长期持续关怀，满足人生各阶段健康医疗需求。嘉会与美国麻省总医院深度战略合作并联合挂牌，携手海外知名医疗资源和国内知名三甲医院，让广大患者在本土即可享受海内外医疗资源。

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嘉会诊所（静安）是嘉会医疗的***家门诊诊所，位于静安商业区。诊所于2016年4月正式开业，目前开设全科、儿科、皮肤科、耳鼻喉科、眼科、口腔科、心理科等多个科室。

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