南京 [切换城市] 南京招聘南京公关/媒介招聘南京公关专员招聘

PR Senior special

捷信消费金融有限公司

  • 公司规模:10000人以上
  • 公司性质:外资(欧美)
  • 公司行业:金融/投资/证券

职位信息

  • 发布日期:2020-09-21
  • 工作地点:武汉-江夏区
  • 招聘人数:1人
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 职位月薪:1-1.5万/月
  • 职位类别:公关专员

职位描述

  1. Media relations and communication in Central China (Hubei, Hunan, Jiangxi)
  2. Strong local media experiences and relations, including traditional print media, local TV, news portals and local social media accounts in the provinces of Hubei, Hunan and Jiangxi.
  3. Capable of maintaining and developing relations with mainstream provincial media in each province (Hubei, Hunan, Jiangxi), including top 4-5 in capital city; top 2-3 in 1st tier city in province and top 2-3 in the 2nd tie city in province.
  4. bsp;
  5. Issue and crisis management
  6. Handling regional issue and crisis communication (in cooperation with other departments), by assessment, development, implementation, and maintenance of emergency issue management and crisis plans to ensure the companys ability to recover from crisis or prevent crisis from occuring
  7. Closely cooperating with other departments in resolutions of customer complaints, legality, and other issues provided they may create a media issue and/or crisis
  8. Monitoring, analyzing, escalating, and reporting on all sensitive or potentially sensitive media issues of the company in the region and provide prompt update of the issues to CIM team.
  9. Reply and give the comments on the customer compliant case email within 2 hours, effectively communicating and coordinating with related departments to dig the results and root-cause of the case. On serious cases, it is required to timely report and discuss with line-manager and CIM team and provide effective counseling.
  10. Have the capability to coordinate all relevant departments to investigate into the case and make preventive measures in the case of no media report. In case of media reports, the relevant alert email should be sent within 2 hours, and solutions for the relevant media relations approaching should be found through multiple channels on the same the day.
  11. If the case is likely to generate sensitive media report, the incumbent needs to try his/her best to avoid the media follow-up report through proper media communication.

  1. Capability on news development and copywriting.
  2. Capability to identity and develop regional positive news which match the key messages of corporate strategic communication
  3. Effectively support corporate communication, and localize relevant regional news based on corporate news release.

Requirements:

  1. Bachelors degree or above (preferably in Journalism, Economics, Media Management, Communications)
  2. Minimum five years of experience at the same/similar position in China (Working in a local mainstream media outlet, the experience from a foreign company or PR agency is an advantage)
  3. Proven track record in dealing with both traditional and social media, understanding of media management.
  4. Proven skills in issue and crisis management.
  5. Ability to think independently and out of the box, excellent abilities in interpersonal communications.
  6. Strong team player and good at cooperating/coordinating across different functional teams.

Report to:

  • This role will report to Senior PR Manager, Issue&Crisis Management/East Region/Central Region

职能类别:公关专员

公司介绍

    作为一家持牌消费金融公司,捷信消费金融有限公司(简称:捷信),其股东为国际领先的消费金融服务提供商捷信集团,于2010年底正式在中国开业,为中国的客户提供消费金融服务。消费是促进中国经济结构转型的重要推动力。捷信积极响应国家扩大内需、大力发展消费金融的要求,通过为客户提供安全、负责任的消费金融服务,持续为中国的经济发展和人民生活水平的提高做出贡献。
    基于卓越的数据捕捉和分析能力,并采用大数据和生物识别技术,捷信将先进的风险管理能力渗透到业务流程的每一个环节。目前,捷信已将人脸识别和OCR光学字符识别技术应用在贷款审批环节,在确保客户信息准确性和可靠性的同时,对风控流程进行了大幅高效简化。
    不仅如此,在客户服务领域,捷信在逐步增加自动化客服工具的应用,并将基于人工智能的语音机器人、文本聊天机器人和质检机器人应用在客服环节,提升服务效率。相比传统的人工智能,捷信配备的机器人在语义理解和机器学习方面更加智能、高效,可以随时随地为客户提供服务,并快速适应新的业务情境。其中,文本聊天机器人已接入到捷信官方微信平台,平均每天可处理约50,000-70,000个客户问题,客户只需等候最多1秒就会接通,而语音机器人的每日呼出量也达到了约5,000,000次。智能机器人与专业客服人员一起,可为客户提供7天无休的专业服务,这些技术创新保证了服务流程更加顺畅,显著提升了服务效率。同时,捷信在不断加快数字化的步伐。至今已有超过4000万用户注册了捷信金融APP,从而进入到捷信的服务生态体系中。

主要奖项Company Awards
2020年奖项
2020年58同城•招聘中国卓越雇主五十强
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2019年奖项
2019智联招聘中国最具发展潜力雇主
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2019中国雇主品牌年会中国***雇主奖
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2019拉勾网全国金融行业TOP雇主
2019领航中国杰出消费金融创新服务奖
2019中国财经峰会冬季论坛企业社会责任奖
2019经济观察报消费金融之星
2019新金融行业十大品牌公益项目
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2019中国网金融扶贫先锋机构

联系方式

  • Email:Mandy.Chen@homecreditcfc.cn
  • 公司地址:地址:span北京市朝阳区亮马桥路50号燕莎中心写字楼C215