南京招聘

Operations Supervisor

Position Overview:
Disney is looking for exceptional Operations Supervisors (OS) to manage the reception, Clubhouse and general center operations for the Disney English Language Learning centers in Shanghai including following proper internal control processes of cash and bank management. The OS will ensure a strong first impression of the Disney English Language Learning Center to interested and enrolled children and their parents. This individual manages the Center’s Front Office, Clubhouse and cleaning staff, ensures that the day to day finance operation is running smoothly and coordinates the Center Calendar.

The position reports into the Center Manager and Regional Accounting Manager.

General Duties and Responsibilities:
Center Operations:
· Training and management of the Club House Administrators to ensure all policies and procedures are being followed.
· Training and management of the Front Desk Administrators to ensure all policies and procedures are being followed.
· Training and management of the cleaning staff.
· Monthly site check and submission of any maintenance requests.
· Place bi-weekly order from the warehouse and arrange any items for delivery.
· Place order for related center staff items: business cards, costumes, and staff photos.
· Manage center inventory of learner, trainer and promotional materials.
· Oversee installation and de-installation of seasonal holiday decorations.
· Ensure sales and discount documentation is correct to pass to regional office.
· Responsible for overall site quality and cleanliness; scheduling of regular maintenance and deep cleaning.
· Responsible for filing account requests and updating existing records for all staff-related systems: time clock, mailing lists, employee records, system accounts.
· Center-level main point of contact for IT team related to systems and functions related to Operations.

Reception Desk:
Provide a warm welcome for all visitors to the center including prospective and enrolled children and field all in-bound telephone calls.
Participate in outside of classroom academic, marketing and center social events as needed.
Open and close the center for the day, perform related tasks.
Responsible for all incoming mail and packages and ensuring that they get to the appropriate recipient.
Confirm attendance for all young language learners and contact parents in the case of learner absence and record in the center system.

Cashier Function
Collect tuition fee and deposit from customer and issue receipt/ invoice to customer.
Refund customer tuition fee and customer deposit.
Bank deposit and cash on hand management.
Petty cash management and staff reimbursement.
Maintain related payment/ refund information in CRM system.
Daily/ Monthly cash reconciliation and cash flow report.
Custodian of bank draft, receipt and Fapiao.
School Inventory management and stock item reconciliation.
Orders supplies as directed by the Center Manager for operations of the center.
Tax affairs.

Job Qualifications:
Experience managing a team.
Service industry (or related) administrative experience.
Strong sense of customer service.
Pro-active and detail oriented with the ability to be flexible
Ability to multi-task in a fast-paced and dynamic environment.
Excellent communication and interpersonal skills required.
Able to work under pressure and can accept flexible working time including weekends and evenings.
Strong English language skills
Very Strong computer skills, especially in MS Office.
Passion for working with children and possessing a strong team spirit


主管将确保入学儿童和他们的父母迪士尼英语语言学习中心的第一印象强烈兴趣。主管负责管理该中心的接待处，会所和清洁人员，确保日常财务操作的顺畅和协调中心的日历安排。


中心的运作：
?培训和管理的会所管理员，以确保所有政策和程序。
?培训和管理前台的管理员，以确保所有政策和程序。
?培训和清洁人员的管理。
?每月现场检查和提交任何维修要求。
?把从仓库双周秩序和安排交付任何物品。
?将相关项目的顺序中心工作人员：名片，服饰，和工作人员的照片。
?管理中心学习，培训和宣传材料库存。
?监督安装和反季节性节日装饰安装。
?确保销售和折扣的文件是正确的传递给区域办事处。
?地盘的整体质量和清洁度工作;定期维修和深层清洁调度。
?提交帐户请求和更新现有的所有工作人员记录相关系统负责人：时钟，邮件列表，员工记录，系统帐户。
?中央一级的主要联络点与资讯科技有关的系统和有关业务职能的团队。



前台：
?提供一个温暖，所有的包括潜在入学儿童和外地所有在接听来电中心游客欢迎。
?在课堂以外的学术，营销中心和参与社会活动需要。
?打开和关闭当天的中心，执行相关的任务。
?负责对所有收到的邮件和包裹，并确保他们得到适当的收件人。
?确认出席所有青年语言学习者和学习者的情况下和在中心的系统记录的情况下联络家长。


出纳功能：
?收取学费和问题，并从客户收据/发票给客户存款。
?学费退款的客户和客户保证金。
?银行存款及手头现金的管理。
?小额现金管理和工作人员报销。
?维持与付款/退款CRM系统中的信息。
?每日/每月现金和解和现金流量报告。
?托管银行汇票，收据和收到发票。
?学校库存管理和库存物品对账。
供应?订单的指示，中心经理为中心的运作。
?税务事宜。


职位要求：
?具有管理一个团队。
?服务行业（或相关）行政经验。
?客户服务意识强。
?积极主动，注重细节的能力，是灵活的。
?能够多在快节奏和动态环境的任务。
?良好的沟通和人际关系技巧。
?能承受工作压力并能接受灵活的工作时间包括周末和晚上。
?良好的英语能力。
?熟练运用计算机，尤其是在微软办公系统。
?热爱儿童事业，有很强的团队合作精神

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等独创性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.

如果您想加入到华特迪士尼大家庭，请您关注公众号“迪士尼Disney中国招聘“ 华特迪士尼招聘团队为您准备了实时更新的职位信息、迪士尼员工故事分享、职场tips、迪士尼福利大揭秘、最新的行业信息，还有互动活动大礼等着你。迪士尼的故事里，有你更精彩 。如果您对我们的职位有兴趣，可以登录浏览和投递我们的职位https://jobs.disneycareers.com/