南京招聘

Handle calls, emails, Chats & Web tickets (daily)- Handle technical support issues submitted by phone, email, chat, and online (daily). ) (- Address technical queries and fix or log them appropriately accurately- Proper handling of technical issues or forwarding them to the back office.- Escalate queries when required to appropriate personnel- Upgrade to the responsible person when needed.- Identify trend of calls / tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)- Analyze and confirm each issue order and forward it to the relevant manager (IM)/L1.5,、TL,、SDM.- Log tickets in Service Now (SNOW) as per policies assigned according to the policies & procedures- Handle assigned tasks in accordance with relevant procedures and policies.- Ensure Follow up mechanism is in place, target customer’s issue resolution in an optimized manner enhancing Customer Delight- Ensure that tracking mechanisms are in place to improve customer satisfaction by addressing customer issues in an optimized manner.- Ensure consistent productivity and quality of service- Ensure continuous productivity and quality of service.- Meet SLAs and individual KPIs- 达成SLAs和个人KPI。- Assist Operation Support System (OSS) with problem determination & Handle any Severity 1 & 2's appropriately- Use the Operational Support System (OSS) to handle the problem and handle any serious problem, L1 and L2.- Should manifest flexibility to support operational requirements- Flexible support for business needs.- Maintain highest level of ethical work standards and be compliant with Organization & Project policies & procedures- Maintain the highest standards of ethical work and comply with the policies and procedures of the organization and projects.- Shift timing is 9 hours which includes one hour break- 9 hours of work, including 1 hour break.- Shift & weekly off rotate every month as per business requirement- Depending on the business needs, there may be monthly shifts.- Read and write CET4 English skill is preferred- It is best to have CET4 English reading and writing.- Major in Vietnamese. with good read and write and oral ability of Vietnamese.- Professional for Vietnamese. Good Vietnamese listening and writing skills. 每天处理电话，电子邮件，聊天和网络票证-处理通过电话，电子邮件，聊天和在线（每天）提交的技术支持问题。 ）（-解决技术查询并正确修正或正确记录它们-正确处理技术问题或将其转发给后台。-必要时将查询上报给适当的人员-必要时升级为负责人。-确定呼叫/凭单的趋势，并根据需要将其突出显示到事件管理器（IM）/L1.5、TL、SDM（中断确认）-分析并确认每个发货单并将其转发给相关经理（IM）/L1.5、、TL、SDM。-根据根据策略和过程分配的策略在“立即服务（SNOW）”中记录票证-根据相关程序和政策处理分配的任务。-确保采用跟进机制，以优化的方式针对客户的问题解决方案，从而增强客户满意度-确保采用跟踪机制以优化方式解决客户问题，从而提高客户满意度。-确保一致的生产力和服务质量-确保持续的生产力和服务质量。-满足SLA和单个KPI-完成SLAs和个人KPI。-协助操作支持系统（OSS）确定问题并适当处理1和2级严重性-使用运营支持系统（OSS）处理问题并处理任何严重的问题L1和L2。-应该表现出灵活性以支持运营需求-针对业务需求的灵活支持。-维持***水平的道德工作标准，并遵守组织和项目的政策与程序-保持***道德操守标准，并遵守组织和项目的政策和程序。-轮班时间为9个小时，其中包括1个小时的休息时间-9小时的工作时间，包括1小时的休息时间。-根据业务需求每月轮班和每周轮换一次-根据业务需要，可能会有每月一次的轮班。-读写CET4英语能力者优先-***具有CET4的英语阅读和写作能力。-越南语专业。具有良好的越南语读写和口语能力。-越南语专业人士良好的越南语听说读写能力。

迈思信息技术有限公司（MaesInfo）是一家布局全球的专业软件产品及软件开发公司，在美国硅谷，匹兹堡， 欧共体以及中国的多个城市都拥有自己的分公司，研发中心。公司主要提供IT服务（ITO），商业流程外 包（BPO）， 智能化解决方案和IT 培训，为客户提供高效率，高质量及高可预期性的服务。

作为软件服务主要提供商，我们拥有专业的市场分析员，系统架构师，技术顾问，界面设计师，软件工程师，数据库管理工程师及质量管理工程师。我们提供基于面向服务架构（SOA）的企业信息系统服务，及具有创造性的用户界面设计，电子商务软件开发和事务流程自动化等快速优质的软件外包和离岸开发服务。我们的客户遍布于制造、金融服务、医疗、零售等行业，其中包括有世界排名前500强的高科技企业。并且在北美、日本建立了广泛的外包渠道，在业界有着突出的成绩。

在中国，我们***的外包研发中心建立在西部业务的福地四川成都，这里孕育着大批优秀的软件专业人才。在江苏常州，我们建立了面向华东地区的软件研发及外包业务中心，其中常州的软件研发项目入选当地领军型海归人才项目，并获得海归领军型人才项目专项资助。与此同时，常州的外包业务中心开始承接海外外包项目，特别是在美国的全球500强企业的离岸外包业务。在深圳及西安， 我们正在建设地区性软件研发及外包业务中心， 面向地区市场，并承揽海外业务。此外， 在美国硅谷，欧共体及卡尔加里我们都拥有自己的分公司，这使得我们的全球客户服务具备地理位置上的绝对优势。

MaesInfo is a leading provider of professional outsourcing service with a Global Development Center in Chengdu,China and as well as PM offices in the USA and Canada.MaesInfo engages in IT Outsourcing(ITO)and R&D while also developing its software products.MaesInfo's goal is to become China's IBM and we strive to be the leader of China's IT Outsourcing industry.

Our Global Software Development Center is located in Chengdu,China and offers a hotbed for nurturing the talent to develop and deploy the world's highest-quality software.With branches in Beijing, Silicon Valley and Calgary,we're well positioned to serve our customers globally around the clock.We offer a disciplined approach to offshore outsourcing for companies all over the world.Our high-quality and low-cost operating model allow us to pass on more than 50% cost savings to our clients while continuing to improve our productivity and predictability.

As a leading provider for Enterprise Information Systems based on Service Oriented Architecture(SOA),we stand out with an impressive track record across various industries all over the USA and Japan.Our top-notch team includes Business Analysts,Architects,Process Consultants,Interface Designers,Software Engineers,DBA and QA/QC Engineers etc.

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